Summary
Overview
Work history
Education
Skills
LANGUAGE SKILLS
Timeline
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Arjun Chavda

Arjun Chavda

United Arab Emirates

Summary

Experienced captain waiter with a strong background in customer service and hospitality. Proven ability to manage high-pressure situations while ensuring exceptional guest experiences. Skilled in communication and teamwork, with a focus on efficiency and customer satisfaction. Knowledgeable in airline ground operations, enhancing service delivery, and operational support.

Overview

15
15
years of professional experience
2
2
years of post-secondary education

Work history

Captain waiter

Farzi Cafe
Dubai, United Arab Emirates
03.2022 - 01.2025
  • Demonstrated strong communication skills while attending to guests' needs for food and drinks.
  • Maintained high hygiene standards during food preparation and service.
  • Worked efficiently under pressure in a dynamic setting, enhancing customer satisfaction.
  • Managed payment transactions, supporting growth and operational effectiveness.
  • Regularly refreshed table settings, contributing to an appealing dining ambience.

Administrative Coordinator

Watchdog Fire and security
Vadodara, India
03.2020 - 03.2021
  • Recommended modifications to existing processes, improving accuracy and responsiveness in customer service operations.
  • Conducted hourly safety assessments with security staff to safeguard property effectively.

Customer Support

Tech Mahindra
Ahmedabad, India
06.2017 - 01.2019
  • Resolved customer concerns via phone and chat regarding network and call services.
  • Provided timely solutions to enhance customer satisfaction and loyalty.
  • Documented interactions to identify trends and improve service quality.

Assistant Supervisor, Airline Representative

Globe Ground India
Ahmedabad, India
12.2013 - 05.2017
  • Streamlined airport operations by delivering efficient ground handling services.
  • Guaranteed punctual baggage handling and aircraft support for seamless transitions.
  • Offered exceptional passenger assistance to elevate service quality.
  • Partnered with Emirates Airlines, Fly Dubai Airlines, and Kuwait Airways to uphold excellent performance.

Waiter

VIP Lounge
London, United Kingdom
11.2009 - 02.2013
  • Enhanced positive customer satisfaction ratings by providing friendly, courteous service.
  • Facilitated resolution of customer issues to uphold satisfaction levels.
  • Developed training programmes for staff focused on superior customer interaction techniques.
  • Monitored feedback to identify areas for improvement in service.

Education

12th - English

The Undel High School
Anand, India
04.2008 - 03.2009

10th - English

The Undel High School
Anand, India
04.2007 - 03.2008

Skills

  • Customer service and support
  • Waitstaff leadership
  • Coordination and organization
  • Microsoft Office Suite
  • Spreadsheet management
  • Email communication

LANGUAGE SKILLS

MOTHER TONGUE(S): Hindi & Gujarati
OTHER LANGUAGE(S): ENGLISH

Timeline

Captain waiter

Farzi Cafe
03.2022 - 01.2025

Administrative Coordinator

Watchdog Fire and security
03.2020 - 03.2021

Customer Support

Tech Mahindra
06.2017 - 01.2019

Assistant Supervisor, Airline Representative

Globe Ground India
12.2013 - 05.2017

Waiter

VIP Lounge
11.2009 - 02.2013

12th - English

The Undel High School
04.2008 - 03.2009

10th - English

The Undel High School
04.2007 - 03.2008
Arjun Chavda