Arjun Chavda
United Arab Emirates
Summary
Experienced captain waiter with a strong background in customer service and hospitality. Proven ability to manage high-pressure situations while ensuring exceptional guest experiences. Skilled in communication and teamwork, with a focus on efficiency and customer satisfaction. Knowledgeable in airline ground operations, enhancing service delivery, and operational support.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work history
Captain waiter
Farzi Cafe
Dubai, United Arab Emirates
2022.03 - 2025.01
- Demonstrated strong communication skills while attending to guests' needs for food and drinks.
- Maintained high hygiene standards during food preparation and service.
- Worked efficiently under pressure in a dynamic setting, enhancing customer satisfaction.
- Managed payment transactions, supporting growth and operational effectiveness.
- Regularly refreshed table settings, contributing to an appealing dining ambience.
Administrative Coordinator
Watchdog Fire and security
Vadodara, India
2020.03 - 2021.03
- Recommended modifications to existing processes, improving accuracy and responsiveness in customer service operations.
- Conducted hourly safety assessments with security staff to safeguard property effectively.
Customer Support
Tech Mahindra
Ahmedabad, India
2017.06 - 2019.01
- Resolved customer concerns via phone and chat regarding network and call services.
- Provided timely solutions to enhance customer satisfaction and loyalty.
- Documented interactions to identify trends and improve service quality.
Assistant Supervisor, Airline Representative
Globe Ground India
Ahmedabad, India
2013.12 - 2017.05
- Streamlined airport operations by delivering efficient ground handling services.
- Guaranteed punctual baggage handling and aircraft support for seamless transitions.
- Offered exceptional passenger assistance to elevate service quality.
- Partnered with Emirates Airlines, Fly Dubai Airlines, and Kuwait Airways to uphold excellent performance.
Waiter
VIP Lounge
London, United Kingdom
2009.11 - 2013.02
- Enhanced positive customer satisfaction ratings by providing friendly, courteous service.
- Facilitated resolution of customer issues to uphold satisfaction levels.
- Developed training programmes for staff focused on superior customer interaction techniques.
- Monitored feedback to identify areas for improvement in service.
Education
12th - English
The Undel High School
Anand, India 2008.04 - 2009.03
10th - English
The Undel High School
Anand, India 2007.04 - 2008.03
Skills
- Customer service and support
- Waitstaff leadership
- Coordination and organization
- Microsoft Office Suite
- Spreadsheet management
- Email communication
LANGUAGE SKILLS
MOTHER TONGUE(S): Hindi & Gujarati
OTHER LANGUAGE(S): ENGLISH
Timeline
Captain waiter
Farzi Cafe
2022.03 - 2025.01
Administrative Coordinator
Watchdog Fire and security
2020.03 - 2021.03
Customer Support
Tech Mahindra
2017.06 - 2019.01
Assistant Supervisor, Airline Representative
Globe Ground India
2013.12 - 2017.05
Waiter
VIP Lounge
2009.11 - 2013.02
12th - English
The Undel High School
2008.04 - 2009.03
10th - English
The Undel High School
2007.04 - 2008.03