Highly experienced and results-driven Sales Manager with over 12 years of experience in the automotive rental and leasing industry, specifically in the car rental sector. Expertise in managing high-performing teams, driving sales growth, and overseeing operational efficiency. Skilled in client relationship management, sales strategy development, and ensuring customer satisfaction. Proven track record in achieving sales targets and managing branch operations. Strong leadership, communication, and problem-solving abilities with in-depth knowledge of market trends and business culture in the UAE.
Sales Leadership & Management: Led and managed sales and administrative functions of the branch. Oversaw a team of sales executives and rental agents, ensuring daily sales operations ran smoothly and efficiently.
• Sales Strategy & Target Achievement: Developed and implemented sales strategies to meet and exceed sales targets. Regularly monitored sales metrics and tracked progress toward achieving branch objectives.
• Team Development & Supervision: Managed hiring, training, and performance evaluations of sales staff. Conducted daily sales meetings to ensure sales pipelines were developed and maintained for each team member.
• Client Relationship Management: Built and maintained strong relationships with corporate clients by visiting high-value customers regularly, ensuring ongoing business and customer satisfaction.
• Administrative & Operational Oversight: Handled branch operations, including daily cash collection, customer quotations, and staff-related administrative functions. Ensured branch was always in a presentable condition and maintained high service standards.
• Debtors & Payment Collection: Represented sales team in debtor meetings, followed up on payment collections with Debt Collection team, and managed outstanding payments from high-value corporate customers.
• Sales Analysis & Reporting: Prepared and submitted end-of-day sales reports and analyses to Area Sales Manager. Recommended strategies to improve overall sales performance based on market trends and sales data.
• Fleet Management & Customer Service: Monitored fleet and service vehicle issues within branch and ensured timely vehicle handover and delivery. Supervised service quality at customer counters and vehicle cleanliness.
• Regulatory Compliance: Ensured 100% compliance with necessary data uploads into Dubai Police Intranet System within stipulated time for area/location.
• Competitor Analysis: Gathered and analyzed competitor information to keep team informed of market trends and business opportunities.
• Non-Conformity Reports: Managed follow-ups on Non-Conformity Reports, ensuring swift resolution of customer complaints and operational issues.
• Support to Senior Management: Provided support to National Sales Manager and Operations Manager in handling promotions, terminations, leaves, and transfers. Assisted with special projects as needed for organizational growth and development.
Sales & Leadership Skills:
Strategic sales planning and execution
Team leadership and staff development
Client relationship management
High-level corporate account management
P&L management and financial oversight
Sales data analysis and performance tracking
Technical Skills:
Proficient in Microsoft Office (PowerPoint, Word, Excel, Outlook)
CRM and ERP systems expertise
Report writing, financial budgeting, and pipeline management
Soft Skills:
Excellent communication (verbal and written)
Problem-solving and conflict resolution
Time management and organizational skills
Customer-focused and goal-oriented