ARKAR HTET NAING
DUBAI,UAE
Summary
Dedicated professional specializing in pressure management and customer service operations, focused on delivering exceptional passenger support. Proven track record of ensuring customer satisfaction and operational efficiency in all interactions. Committed to continuous improvement in customer service management, driving organizational success through innovative solutions.
Customer Assistant with extensive experience in high-volume retail environments, consistently delivering exceptional service. Skilled in processing deliveries and maintaining optimal stock levels to enhance customer satisfaction. Proven ability to ensure high standards of customer care in fast-paced settings.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Customer service
BURJKHALIFA
Dubai, UAE
08.2022 - Current
- Increased return visits through exceptional customer care.
- Managed complaints to resolve conflicts and enhance guest relationships.
- Liaised with maintenance team to address repair issues promptly, minimising disruption.
- Ensured guest comfort by swiftly addressing concerns and improving satisfaction levels.
- Guided guests through hotel facilities, promoting awareness and comfort.
- Handled emergency situations with composure, prioritising safety of all guests involved.
- Delivered outstanding service to maintain high levels of guest satisfaction.
Customer assistant
TELENOR PHONE OPREATOR
YANGON, MYANMAR
03.2019 - 08.2021
- Resolved customer complaints promptly, enhancing retention rates.
- Assisted with inquiries, improving service ratings significantly.
- Maintained composure under pressure, ensuring consistent quality during peak hours.
- Managed emergency situations efficiently, contacting appropriate authorities when needed.
- Handled confidential information discreetly, upholding professionalism at all times.
- Escalated major concerns to management for further resolution.
- Answered calls within established timeframes, meeting quality standards consistently.
Education
Diploma of Education - Business
Mandalay University
Myanmar 06.2018 - 01.2022
Skills
- Pressure management
- Customer service operations
- Commitment to service excellence
- Passenger support and assistance
Languages
English
Advanced
Chinese (Mandarin)
Elementary
Hindi
Intermediate
Affiliations
- Customer Service
Timeline
Customer service
BURJKHALIFA
08.2022 - Current
Customer assistant
TELENOR PHONE OPREATOR
03.2019 - 08.2021
Diploma of Education - Business
Mandalay University
06.2018 - 01.2022