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To thrive in an environment of growth and excellence, securing a position that offers opportunities for professional challenges and innovative self-development, ultimately contributing to the achievement of both personal and organizational goals. As a highly organized, self-motivated, and responsible individual, I aim to become an integral part of the company's staff, gaining valuable work experience. I excel in team environments, fostering positive relationships with colleagues and management.

Dynamic customer service professional with extensive experience at National Tax Firm, excelling in high-level support and issue resolution. Bilingual in English and Creole, I leverage strong communication skills and tech-savviness to enhance client satisfaction. Proven ability to manage sensitive information and maintain confidentiality while delivering exceptional service.

Driven and compassionate team member with strong problem-solving skills and a commitment to enhancing healthcare experience. Proven ability to maximize customer satisfaction through exceptional service and support. Knowledgeable in industry standards with a strong aptitude for retaining product and service information to resolve issues effectively. Skilled in promoting sales to boost revenue while addressing diverse customer needs. Proficient Service Representative knowledgeable about scheduling appointments, updating accounts, and managing calendars. Offering many years of customer relations experience and a deep understanding of the industry. Adept at resolving customer concerns and building retention. Customer-focused Service Representative recognized for high productivity and efficient task completion. Possess specialized skills in customer communication, problem resolution, and process optimization. Excel in active listening, empathy, and adaptability, ensuring exceptional service delivery in fast-paced environments.

 Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs. 

Arlene Tongcalo

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Customer Service Representative

Online Teacher

Cashier

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Diploma - Bachelor of Arts in Journalism

High School Diploma -

Elementary Education -

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Customer Service Representative

Online Teacher

Cashier

Diploma - Bachelor of Arts in Journalism

High School Diploma -

Elementary Education -

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