Arlene Tongcalo
Dubai,United Arab Emirates
Summary
Offering strong communication and problem-solving skills. Knowledgeable about customer relations, conflict resolution, and teamwork. Ready to use and develop skills in customer interaction, active listening, and adaptability in any role.
Energetic educator with strong communication and leadership skills, combined with solid foundation in curriculum development and classroom management.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work history
Customer Service Representative
2022.01 - 2024.01
- Handled client inquiries and concerns professionally.
- Delivered excellent customer support across various platforms
Online Teacher
2020.01 - 2021.01
- Conducted virtual classes and tutorials
- Created engaging lesson plans tailored to individual learning styles
Cashier
2019.01 - 2020.01
- Provided quality service in fast-paced environment.
Education
Diploma - Bachelor of Arts in Journalism
City of Malabon University
Malabon City 2017.06 - 2021.08
High School Diploma -
Alibeng National High School
Sison, Pangasinan 2013.06 - 2016.04
Elementary Education -
Alibeng Elementary School
Sison, Pangasinan 2010.06 - 2013.04
Skills
- Proficient in Microsoft Word, Excel, and PowerPoint
- Strong written and verbal communication skills
- Effective multitasking and time management
- Excellent interpersonal and customer handling skills
- Creative teaching and lesson planning
- Individualized learning approach
- Classroom conflict resolution
Language Proficiency
Filipino - Native Language
English - Excellent Written and spoken Communication
Character References
- Stephanie, Domingo, Teacher, Acacia Elementary School, 0912 402 3901
- Julia, Escototo, Housewife, 0564 714 803
Timeline
Customer Service Representative
2022.01 - 2024.01
Online Teacher
2020.01 - 2021.01
Cashier
2019.01 - 2020.01
Diploma - Bachelor of Arts in Journalism
City of Malabon University
2017.06 - 2021.08
High School Diploma -
Alibeng National High School
2013.06 - 2016.04
Elementary Education -
Alibeng Elementary School
2010.06 - 2013.04