ARLENE TRINCHERA BALMES
Teacher Assistant
Abu Dhabi,Abu Dhabi
Summary
Dynamic Assistant Teacher and Customer Service Representative with a proven track record at ABC Private School and SEA BREEZE AIR CARGO LLC. Excelled in behavior management and oral communication, enhancing student success and resolving over 90% of customer concerns. Skilled in lesson planning and instructional material creation, significantly contributing to educational goals and customer satisfaction.
Assistant Teacher passionate about helping children complete tasks and learn new concepts. Skilled at evaluating student progression and adapting lesson plans to facilitate learning and growth. Caring and compassionate with students from diverse backgrounds and with different learning styles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Teacher
ABC Private School
10.2022 - Current
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Managed classroom behavior effectively by implementing consistent consequences and reinforcing positive behaviors.
- Established strong relationships with parents through effective communication about their child''s academic progress and behavioral concerns.
- Enhanced student comprehension by utilizing visual aids, real-world examples, and hands-on activities.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Maintained safety and security by overseeing students in recess environments.
- Supported classroom activities, tutoring, and reviewing work.
- Mentored and tutored individual students needing additional help.
- Documented student progress and communicated with parents to keep informed.
Customer Service Representative
SEA BREEZE AIR CARGO LLC
07.2019 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded over 60 customer call daily and solved 90% of the concerns.
- Detailed oriented and product knowledgeable.
- Increased revenue or sales for the company.
- Updated account information to maintain customer records.
- Contributed good customer service.
Education
Computer Engineering
University of Cebu
PhilippinesHigh School Diploma -
The Sisters of Mary School
PhilippinesCaregiving Professional Diploma - Caregiving Professional Diploma
FI Institute
Abu Dhabi, United Arab Emirates02.2022
Skills
- Parent-Teacher Communication
- Behavior Management
- Oral communication
- Lesson Planning
- Instructional Materials Creation
- Learning support
Certification
- Abu Dhabi Certifications Scheme for School Bus Supervisor. [ 2 years ] Emirates Driving Company
- Certificate of Completion Completed training program [ 2 years ] Emirates Driving Company
- Certified [Caregiving Professional Diploma], [ Filipino Institute]
- KHDA Certificate of Completion
- International Organization of HealthCare Professional Certificate
- American Heart Association Basic Life Support Certificate [ 2 years ]
Patience Passion Compassion Cooperative Detailed Oriented
Patience help me to work and focus given task without hesitation. Passion is the love of my work and i am enjoying it. Compassion showing my concern to others and understand there difficulties. being cooperative the team work will initiate and help each other in field. Detailed Oriented cares about the work they produce and takes the time required to perform well.
Timeline
Assistant Teacher
ABC Private School
10.2022 - Current
Customer Service Representative
SEA BREEZE AIR CARGO LLC
07.2019 - 12.2021
Computer Engineering
University of Cebu
High School Diploma -
The Sisters of Mary School
Caregiving Professional Diploma - Caregiving Professional Diploma
FI Institute
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