MD ARMAN ARIF

• Delivered exceptional customer service, resolving inquiries and complaints efficiently.
• Managed front desk operations, ensuring seamless check-in and check-out processes.
• Coordinated guest reservations using property management systems to optimize occupancy rates.
• Trained new staff on customer service protocols and operational procedures.

• Assisted guests with luggage using appropriate manual handling techniques to lift and carry up to safely
• Streamlined check-in and check-out processes by efficiently handling luggage storage and retrieval tasks.
• Escorted guests to room on arrival emplaning facilities and resolving queries
• Greeted guests and managed check-in check-out procedure
• Transported luggage to and from room to accommodate guests

• Assisted customer with varying questions using product knowledge and service expertise
• Helped colleagues with handling complex queries decreasing turnaround times
• Recorded and processed customer data accurately
• Scheduled customer appointments and sent reminders to maintain active schedule

Working Location

• MEYDAN GROUP Nad Al Shiba (As a property Security)
• BAB AL SHAMS A RARE FIND RESORT (KERZNER INTERNATIONAL) As a hotel Security