Armanzo Santos
Dubai,UAE
Summary
Dedicated professional with extensive skills in customer service, organisational and coordinating tasks, and staff supervision. Proficient in warehousing processes and equipped with strong managing and motivational abilities. Demonstrates exceptional multi-tasking and training skills, alongside advanced proficiency in Microsoft Word, Excel, and PowerPoint. Adept at stress and pressure management, time management, and computer skills. Holds a professional driving qualification. Committed to leveraging these competencies to enhance operational efficiency and team performance.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work history
Warehouse Supervisor
Peace Dove Building Materials Trading L.L.C
Dubai, UAE
03.2025 - 05.2025
- Supervising and coordinating warehouse staff.
- In charge of making invoice & tax invoice via system.
- Making delivery orders for cargo shipment
- Making cash received details report for customers who have paid.
- Inspecting customer returned items to check if valid for replacement.
- Preparing reports on inventory movement, daily dispatches, and other relevant data, and maintaining accurate records.
- Managed warehouse inventories, suggesting and implementing ideas to improve product movement.
- Improved warehouse layout to maximise storage space & maintaining a clean and organized workspace.
- In charge of inspecting car services
Relationship Officer
GEIB Loyalty Card Services
Dubai, UAE
12.2022 - 03.2025
- Establishes and maintains effective relationships with customers and maintains high level of customer service.
- Advises customers on available bank products and services based on understanding of customers' financial needs and recommends appropriate solutions.
- Identify potential customers through databases, cold calling, follow up leads and telephone/personal contacts etc.
- To ensure that prospects are clearly communicated about the bank charges/terms and conditions.
- Improved customer relationships by addressing their queries and concerns promptly.
- Maintain complete and detailed knowledge of all assigned products.
- Trained new employees (Nationality: Filipino) in handling customer relationships proficiently,.
- Achieves monthly sales target.
Senior Sales Associate
Solanaland Development Inc.
Pampanga, Philippines
02.2013 - 10.2022
- Conducting Product Knowledge Seminars for Brokers & Agents.
- In-charge on Actual Project Presentation.
- Documentation Process & Making Contracts.
- Preparing Sales Report & Activity Report: Weekly & Monthly.
- In-charge on Broker & Agent Master list.
- Processing Salesperson's License.
- Conducting Sales & Marketing Virtual Presentation via ZOOM.
- Handling Brokers, Agents & Clients Concerns.
- Company Oriented.
- Attend calls.
- Arranging driver schedule.
- Attend guest & client concern.
Purchasing Staff
Toyota
Pampanga, Philippines
10.2012 - 01.2013
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied positive customer service approach to increase satisfaction levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Completed duties to deliver on targets with accuracy and efficiency.
- Carried out day-to-day duties accurately and efficiently.
HR Admin
Cyber City Teleservices Phils. Inc.
Clark, Philippines
08.2009 - 10.2012
- Conducting Company Orientation for Newly Hired Employees.
- Making Contracts.
- Process Newly Hired Employees Company Benefits, Government Mandated Benefits & Accredited Health Insurance.
- In-charge of Employee's Loan Process.
- Work with Assistant Manager & Manager.
- In-charge on Employee's Leave Monitoring.
- In-charge of Pay Slip Distribution.
- Maintained employee records with utmost confidentiality.
- Addressed employee conflicts, following corporate procedures for timely resolution.
Education
Bachelor of Engineering - Computer Engineering
Far Eastern University
Manila, Philippines 06.2004 - 04.2005
Bachelor of Business Administration - Management
Guagua National College
Guagua, Philippines 06.2005 - 04.2009
Skills
- Customer Service
- Organizational and Coordinating Skill
- Staff supervision
- Warehousing process knowledge
- Managing and Motivational skill
- Multi-tasking and Training Skill
- Microsoft (Word, Excel, PowerPoint)
- Stress and Pressure Management
- Time Management Skills
- Computer Skills
- Professional Driver
Languages
English
Upper intermediate
References
References available upon request.
Personal Information
Age: 37
Custom
- CBD Bank Training
- Digital Marketing Training
- Leadership Training
- Real Estate Training & Seminar
- Broker & Salesperson Seminar
- Stress Management
Timeline
Warehouse Supervisor
Peace Dove Building Materials Trading L.L.C
03.2025 - 05.2025
Relationship Officer
GEIB Loyalty Card Services
12.2022 - 03.2025
Senior Sales Associate
Solanaland Development Inc.
02.2013 - 10.2022
Purchasing Staff
Toyota
10.2012 - 01.2013
HR Admin
Cyber City Teleservices Phils. Inc.
08.2009 - 10.2012
Bachelor of Business Administration - Management
Guagua National College
06.2005 - 04.2009
Bachelor of Engineering - Computer Engineering
Far Eastern University
06.2004 - 04.2005
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