Armenia Bacay Nual
Food Safety Professional
Dubai,DU
Summary
Enthusiastic Food Safety Professionals eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Bringing more than 10 years of experience in field and ready to take on challenging, growth-oriented role within the Company.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Assistant Quality Assurance Manager
Kuwait Food Company
Dubai, United Arab Emirates
06.2018 - Current
- Joined as Assistant Quality Assurance Manager that will oversee all Food Safety Aspects including Core Products Quality Evaluation of Pizza Hut, Hardees, Krispy Kreme, TGIF, Red Lobster, and Chicken tikka, first homegrown brand
- Modify current product evaluation system for better identification of areas for improvement at suppliers and store levels.
- Evaluate core product quality at customer level through Gold Standard Quality System and identify opportunities for development.
- Develop product specifications and create product specifications library.
- Evaluate suppliers product safety and quality compliance through quarterly product evaluation and audit certifications accepted by Franchise Partners.
- Analyses reports from contracted external food safety auditing companies and address red flags to operations (e.g. Underperforming restaurants, critical deviations) and assists in formulating action plans.
- Conduct parallel audit with underperforming restaurants, commissaries and distribution centre, validate action plan and address non-conformance through coaching and tailored training.
- Analyses contractors service reports on Pest Control, Chemical Calibration and Pepsi Machine Calibration and address challenges to operations.
- Point of contact and reference for Franchise Partners.
- Accountable for personal and professional development of QA staff and to build functional capacity and self-sufficiency.
- Conduct research, develop system on best QA practices, modernization and evolution of QA processes.
- Certifying team members of all levels on Food Safety Training mandated by Municipality in UAE.
QA and Hygiene Manager
IMG Worlds of Adventure
Dubai, United Arab Emirates
08.2015 - 03.2018
- IMG Worlds of Adventure, the most extensive indoor theme park in the world, employed me as a Quality Assurance and Hygiene Manager.
- My primary responsibility was to oversee the opening of 8 Table Service Restaurants, 7 Counter Service, 13 Food Kiosks and a Central Kitchen.
- Review Kitchen Layout to ensure compliance with Local Municipality regulations.
- Design, achieve and maintain food safety policies and standard operating procedures.
- Design, implement and sustain relevant monitoring forms that will validate the implementation of the SOPs including audit tools to evaluate food safety standards and practices.
- Design and review training programs as per the required local regulations and business need.
- Facilitate training and certify all food handlers from rank and file to Management before handling food.
- Conduct an audit at the agreed frequency and daily food safety inspection.
- Design all related documents for HACCP implementation.
- Helped design and developed a paperless system for all paper-based monitoring forms.
- Determine product standards; examine products and process to ensure the quality of finished goods.
- To ensure that members of the workforce follow company procedures by monitoring their activities.
- Aware of applicable laws regarding food inspection and safety and must implement policies designed to meet those expectations.
- Identify site and system improvements to ensure Food Safety, Quality and Legal Compliance with all product and processes.
- Identify, implement and support the maintenance of site housekeeping, personal hygiene standards as well as allergen and pest control systems.
- Manage regular supplier contacts to ensure product specifications, supplier’s approval, ingredients, packaging and artwork approval completed accurately.
- Support the maintenance and development of the sites HACCP system for all products and equipment.
- Acting as a focal point for unannounced customers and third-party audits.
Food Safety Training Manager
MH Alshaya
Dubai, United Arab Emirates
09.2013 - 05.2015
- I worked for Alshaya, the regions largest Food and Retail group across the MENA region as Training Manager.
- Delivering and certifying 4, 800 staff in Food Safety Level 2 and 3 in UAE, Oman, and Doha.
- These include the team of the following brands: Starbucks, LPQ, PF Changs, Ihop, The Cheesecake Factory, Potbelly, Shake Shack and Texas Roadhouse.
- Managing all Food Safety compliance across GCC, including but not limited to:.
- Alshaya Basic Food Safety Training Program for new joiners.
- Alshaya Basic Food Safety refresher program for existing employees.
- Municipality required training including PIC Level 3.
- Intermediate Food Hygiene equivalent for Team Management.
- Managing Food Safety in the restaurants.
- Keep abreast of changes in local municipality requirements and ensure training contents and processes are compliant.
- Carry out a quarterly review of market programs to confirm accuracy/changes required.
- Develop on the job training tools to improve the application of learning and consistency standard.
- Help review the Food Safety Management System Manual.
Asst. QA Manager
Foodmark LLC
Dubai, United Arab Emirates
10.2010 - 08.2013
- I worked with Foodmark, the food and beverage division of Landmark Group that operates some internationally-franchised within UAE and across GCC countries including Carluccio’s, Mango Tree, Chi’Zen, Max’s and Max Burger.
- As a Quality Assurance Assistant Manager, my primary responsibility was to oversee all food safety aspects of audit and training within UAE and across GCC countries.
- Responsible for certifying Team Management on GHP and Person in Charge.
- Responsible for certifying all-new food handlers in Basic Food Safety and conducts refreshment training course.
- Performs Food Safety Quality audits, particularly in BOH ensuring that Food Safety practice carried at all times in all restaurants across GCC.
- Develop and update Quality Assurance manuals and procedure in preparation for HACCP implementation.
- I am establishing a pre-requisite program like GMP, GHP, and SSOP in all restaurants in preparation for HACCP implementation.
- Approve kitchen layouts for new opening stores as per municipality standard.
- Establishing and maintaining a good working relationship with Municipalities in Abu Dhabi, Sharjah, and Dubai and being the point of contact for all food safety issues.
- To develop and review training manuals to meets the needs of the business.
- Provide independent oversight of processes, verifying compliance with company standards and policies and efficiently communicating when there are deviations from standards or processes.
Quality Assurance Executive
Binhendi LLC
Dubai, United Arab Emirates
02.2010 - 09.2010
- In January 2010 and was assigned to head office.
- I have an overall responsibility to conduct an audit to all restaurants like Japengo, Café Havana, Bella Donna, Mini Chinese, China Times and Second Cup and deliver training to all staff from rank and file to Management Team.
Quality Assurance Officer
Binhendi LLC
Dubai, United Arab Emirates
04.2007 - 01.2010
- Binhendi LLC directly hired me from the Philippines as a Quality Assurance Officer in the Central Kitchen.
- My primary responsibilities were to check all incoming raw materials from the supplier before production and check all finished product before delivery to all the restaurant operated by the company.
- Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
Quality Assurance Specialist
Chowking Food Corporation
Muntinlupa, Philippines
03.1998 - 03.2007
- After graduating from college, Chowking Food Corporation employed as Quality Assurance Specialist in central production area that delivers finished products to more than 4OO stores across Philippines operated by Chowking Food Corporation.
- Main responsibilities were:.
- Develop and update Quality Assurance manuals and procedure in preparation for HACCP implementation.
- Ensure consistent standard quality of all incoming raw materials used in production area/kitchen from accredited suppliers.
- Work with suppliers to improve their Quality Systems, Procedures and Processes to improve quality of materials and reduce quality exceptions and defects.
- Develop and implement measurement tools to enable appropriate remote monitoring of storage quality and food safety.
- To conduct sensory evaluation of produced/finished product.
- To ensure consistent standard of food before distribution of products to restaurants/units.
- Conduct auditing of Good Manufacturing Practices on staff hygiene and sanitation, including premises and structure.
- Conduct plant visits with existing and new approved suppliers.
- Conduct periodic Good Manufacturing Practices audit to ensure compliance with standard.
- Prepare and updates Quality Assurance Manuals, HACCP documents, and operating procedures.
- Validate Gold Standard for all products served to Guest in restaurants/units.
Education
Bachelor of Arts - Food Management and Nutrition
Nueva Vizcaya State University
Philippines 06.1992 - 04.1996
Skills
Supplier Management
Certification
ISO 22000 Lead Auditor
Timeline
ISO 22000 Lead Auditor
04-2021
Assistant Quality Assurance Manager
Kuwait Food Company
06.2018 - Current
QA and Hygiene Manager
IMG Worlds of Adventure
08.2015 - 03.2018
Level 5 Risk Based Food Safety Management
01-2015
Food Safety Training Manager
MH Alshaya
09.2013 - 05.2015
Asst. QA Manager
Foodmark LLC
10.2010 - 08.2013
Quality Assurance Executive
Binhendi LLC
02.2010 - 09.2010
Quality Assurance Officer
Binhendi LLC
04.2007 - 01.2010
Quality Assurance Specialist
Chowking Food Corporation
03.1998 - 03.2007
Bachelor of Arts - Food Management and Nutrition
Nueva Vizcaya State University
06.1992 - 04.1996
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