ARMINA DIAZ
Dubai,UAE
Summary
Detail-oriented professional with strong communication skills and expertise in Microsoft Excel, Word, and PowerPoint. Proficient in Canva for marketing design, showcasing adaptability in dynamic environments. Demonstrates exceptional prioritization and multitasking abilities, ensuring high-quality results with keen attention to detail.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work history
Training Coordinator
AZIZI Developments
Dubai, UAE
08.2025 - 12.2025
- Coordinated scheduling of meetings, trainings, appointments, and events to improve organizational efficiency.
- Send calendar invites and reminders to participants.
- Serve as main point of contact for participants and department heads.
- Track attendance and participation rates
- Prepared weekly and monthly reports as requested by management for informed decision-making.
- Collaborated with department heads to identify training needs, enhancing employee development.
- Designed and developed training content and materials, including presentations and job aids.
- Supported team in creating LMS using Articulate360 to facilitate learning processes.
- Track learner progress on e-learning modules and flag non-completion or low engagement
- Ensure that all digital content (videos, articles, toolkits) is uploaded and accessible by participants
- Assisted management in planning, organising, and implementing activities and initiatives.
Executive Secretary
Arabian Gulf Security Services LLC
Dubai, UAE
06.2023 - 07.2025
- Prepare official letters, internal memos, circulars, proposals, and confidential documents.
- Maintain strict confidentiality of sensitive security-related information, contracts, and client data.
- Handle all correspondence, phone calls, and emails on behalf of senior management.
- Coordinate with SIRA (Security Industry Regulatory Agency) for licensing, renewals, training schedules, and compliance requirements.
- Prepare and manage SIRA-related documents, staff licensing, and training records.
- Maintain personnel files for security guards: joining documents, visa copies, contracts, and certifications.
- Track license expirations (trade license, establishment card, employee visas, SIRA licenses) and ensure timely renewal.
- Assist in preparing tender documents, quotations, and client service contract proposals.
Head Consultant
Visa Street (Freelance)
01.2021 - 01.2023
- Conduct detailed consultations to assess client eligibility for Australian visas (Skilled Migration, Employer-Sponsored, Regional Visas, Student, Visitor, etc.).
- Evaluate client documents, qualifications, employment history, and points eligibility under the Australia Skilled Migration Program.
- Provide transparent advice on visa options, pathways, requirements, and timelines.
- Guide clients through documentation, forms, and required checks (skills assessment, English tests, medicals, PCC).
- Track application statuses and update management regularly.
- Ensure smooth workflow through document control and process management.
Consultant / Executive Admin
Universal Blue Ocean Consultant LLC
Dubai, UAE
01.2016 - 01.2021
- Served as primary contact for migration agent in Australia.
- Assessed client eligibility for various visa categories.
- Guided clients through application processes, ensuring legal compliance and documentation accuracy.
- Collaborated with business partners in Australia to enhance service delivery.
- Tracked visa applications to monitor progress and address issues promptly.
- Demonstrated strong knowledge of Australian immigration laws and DHA processes.
- Interacted with Skills Assessment authorities, including VETASSESS and ACS.
- Prepared weekly and monthly performance reports to analyze outcomes.
Customer Service Representative
Manila International Airport Authority
Manila, Philippines
01.2014 - 01.2016
- Managing incoming calls from passengers and the airport's internal and external offices.
- Assisting passengers through their needs via phone call.
- Sending email to the Head of Communication.
- Reporting to the Manager.
Education
Bachelor of Science - Foreign Service
Lyceum of the Philippines University
Philippines 06.2010 - 04.2014
Higher Secondary School -
St. Francis Learning & Business High School, Inc.
Philippines 06.2006 - 04.2010
Skills
- Microsoft Excel, Word, PPT
- Canva (Marketing Design)
- Communication Skills
- Prioritization and multitasking
- Attention to detail
- Adaptability and flexibility
LANGUAGE
English
Fluent
Filipino
Native
SEMINARS ATTENDED
- Orientation and career development, June 2011
- Protocol and Etiquette, June 2010
Timeline
Training Coordinator
AZIZI Developments
08.2025 - 12.2025
Executive Secretary
Arabian Gulf Security Services LLC
06.2023 - 07.2025
Head Consultant
Visa Street (Freelance)
01.2021 - 01.2023
Consultant / Executive Admin
Universal Blue Ocean Consultant LLC
01.2016 - 01.2021
Customer Service Representative
Manila International Airport Authority
01.2014 - 01.2016
Bachelor of Science - Foreign Service
Lyceum of the Philippines University
06.2010 - 04.2014
Higher Secondary School -
St. Francis Learning & Business High School, Inc.
06.2006 - 04.2010