ARMSTRONG NEMUEH SAMA

Coordinate with government authorities (Customs, Municipality, Police) to ensure smooth movement of all cargo, courier, and mail.
Handle and load special cargo (dangerous goods, live animals, valuable goods, etc.)
in line with IATA manuals.
Perform activities related to updating and documenting at Imports and Export counters, ensuring timely completion and compliance with procedures.
Comply with safety, quality, and environmental management policies, procedures, and controls to ensure safety.
Conduct regular safety briefings, intervene when there is risk exposure.
Apply departmental policies, processes, and procedures in daily operations, adapting to changes in SOPs.
Carry out mandatory checks (DG and SOP-related) to ensure handling aligns with IATA regulations.
Ensure timely and accurate communication with other operational units and support departments when requested.
Verify authorization of import customers before delivery to ensure regulatory alignment.
Continuously seek areas for improvement to enhance customer service for dnata cargo customers.
Support supervisory staff in conducting ad hoc audits as required.
Follow all relevant departmental policies, processes, SOPs, and instructions.
Discuss and report safety concerns openly.
Guide and assist loaders and equipment operators in cargo handling activities (build-up, breakdown, acceptance, delivery, and documentation) in line with standards.
Inspect and validate goods against relevant documentation to ensure conformity with criteria and dispatch according to standard work procedures.
Count goods at each point of delivery, acceptance, breakdown, and build-up.
Ensure prompt service delivery by closely monitoring project timelines.
Streamline communication processes to improve customer satisfaction.
Manage team members for optimal service delivery performance.
Resolve issues accurately using effective problem-solving skills.
Implement new procedures to enhance service efficiency.
Collaborate with other departments to improve overall service delivery timeframes.
Oversee daily operations to achieve high productivity levels.
Adhere to safety protocols and PPE requirements to reduce safety hazards.

Ensured prompt service delivery by closely monitoring project timelines.

• Organised cargo loading to ensure safe and efficient transport. over 25 units per day.
• Improved cargo handling procedures by introducing new methods.
• Maintained communication with customers for updates on shipment status.
• Handled delicate items carefully, minimised damage during transit.
• Assisted in offloading operations, contributed to reduced turnaround time of flights. over 35 units per day
• Conducted thorough inspections of cargo prior to flight departures, confirmed adherence to safety standards.