Arnel Abundo
Dubai
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
13
13
years of professional experience
Work History
Customer Service Executive
BARAKAT FRUIT & VEGETABLES
Nad Al Hammar, Dubai , E - Commerce Department
2022.07 - 2024.07
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
TEAM LEADER / EMPLOYEE ENGAGEMENT
CONCENTRIX CORP
Manila, Philippines , Account : Amazon.com
2014.10 - 2022.03
- Ensuring that deliverables of the team members are being met on a daily, weekly and monthly basis
- Gathering data based on outputs delivered by the team members
- Discussing KPI and targets to team members and help them achieve goals set by organization
- Conducting 1 on 1 sessions with team members to establish personal and professional connections
- Letting the team to be involved in various engagement activities
- Aligning business updates with internal stakeholders on a weekly and monthly basis.
SERVICE CREW
JOLLIBEE FOOD CORP
2011.08 - 2012.01
- Takes orders and answers questions on meal items
- Makes recommendations and serves food/beverages to customers
- Prepares the bill that itemizes total meal costs and sales taxes.
Education
High School Diploma -
Bachelor of Science in Business Administration - Marketing Management
01.2011
Skills
- Leadership
- Coaching and Mentoring
- Conflict Resolution
- Customer Service
- Client Satisfaction
- Data Analysis and Modeling
- Employee Performance Management
Languages
ENGLISH
TAGALOG
Personal Information
- Date of Birth: 07/08/90
- Nationality: Filipino
- Marital Status: Single
- Visa Status: Visit Visa
Timeline
Customer Service Executive - BARAKAT FRUIT & VEGETABLES
2022.07 - 2024.07
TEAM LEADER / EMPLOYEE ENGAGEMENT - CONCENTRIX CORP
2014.10 - 2022.03
SERVICE CREW - JOLLIBEE FOOD CORP
2011.08 - 2012.01
Ramon Magsaysay High School - High School Diploma,
Adamson University - Bachelor of Science in Business Administration, Marketing Management
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