Arnie Beniabon

Accounts & Logistics Assistant

• Managed petty cash, prepared billing invoices, receipt vouchers, and employee attendance reports.
• Completed cheque lists and prepared delivery notes for goods, including kitchen appliances and materials.
• Inputted payable invoice details into the system for Accountant review and approval.
• Collaborated on process improvement projects, focusing on data management, system efficiency, and SOP development.
• Coordinated the import of goods for air and sea freight shipments, liaising with suppliers and forwarders.

Office and Sales Administrative Support

• Managed office supplies procurement, including in-store and online purchases.
• Utilized company tools and systems (e.g., Zendesk, Base Camp, Jibble, Qashio, Sortly, Xero) for daily tasks.
• Prepared client quotations and resolved document-related issues.

Procurement

• Prepared Local Purchase Orders, coordinating with suppliers and team members to ensure timely deliveries.
• Managed order sheets, ensuring goods were delivered within project deadlines.

Admiral World Sports is an entertainment and luxury sports equipment retail and rental division of Admiral World General Trading LLC

• Managed and coordinated daily office operations, ensuring smooth and efficient functioning.
• Liaised with international partners and local shipping companies to coordinate shipments, ensuring timely delivery of goods.
• Supervised, trained, and motivated office staff, creating a positive and productive work environment.
• Implemented office policies and procedures, ensuring compliance with company standards.
• Managed office equipment and supplies, ensuring timely replenishment and maintenance.
• Scheduled and coordinated meetings, appointments, and events, ensuring effective communication and organization.
• Acted as a liaison between the office, external clients, and vendors, maintaining positive relationships and resolving issues.
• Provided administrative support to senior management, including scheduling, travel arrangements, and document preparation.
• Developed and implemented efficient systems for record-keeping and data management, ensuring accuracy and accessibility.

• Served as a liaison between customers and technicians, ensuring seamless operations and timely resolution of issues.
• Created and maintained accurate inspection forms, quotations, work orders, and invoices.
• Coordinated appointments between clients and the technical team to ensure efficient service delivery.
• Organized and managed the daily operations of a 50-person technician team, ensuring adequate coverage and availability.
• Oversaw client payments, prepared payment vouchers, and processed staff reimbursements, ensuring accuracy and timely financial transactions.
• Collaborated with Project Managers and Supervisors to address process inefficiencies and identify areas for improvement.
• Maintained showroom organization and a professional, welcoming environment for visitors.
• Executed additional tasks as directed by the Managing Director.

• Accurately prepared inspection forms, work orders, and invoices using software to ensure efficient documentation.
• Scheduled appointments between clients and technicians, optimizing service delivery.
• Organized and dispatched a team of 15 technicians daily, ensuring timely and effective completion of tasks.
• Monitored technician performance to ensure work met quality standards and deadlines.
• Managed client payments, prepared payment vouchers, and processed staff reimbursements in a timely manner.
• Maintained office organization, including managing office and pantry supplies.
• Executed clerical duties and provided additional support as directed by the Managing Director.

• Managed a high volume of incoming calls, providing efficient solutions to customer inquiries.
• Resolved complex issues with a focus on one-call resolution using various software programs.
• Leveraged banking product knowledge to build and expand customer relationships through consultative sales.
• Promoted Wells Fargo products and services, tailoring solutions to meet customers' ongoing financial needs.

Experienced Sales and Customer Service Professional with a strong background in outbound sales, customer service, and quality assurance across top companies such as Citibank, HSBC, and AT&T. Proven ability to manage high-volume calls, meet daily sales quotas, and deliver excellent service. Skilled in evaluating sales processes, providing actionable feedback, and recommending products based on customer needs. Extensive experience working in fast-paced environments with a focus on customer satisfaction and operational efficiency.