Cooking
Arno Fourie
Head Waiter
Dubai
Summary
A disciplined, bright and confident hospitality specialist with 4 years experience in Food and Beverage. Passionate and experienced in high volume and 1 Michelin star restaurants, motivated team player. Highly driven and well organized.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Head Waiter
Kira Restaurant by Addmind Group
03.2025 - Current
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Trained staff members on use of POS system.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised server staff and simultaneously served personal section of tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Confirmed knowledge of Japanese and Mediterranean terminology of presented dishes in Menu and the different options for cooking available offering to guest
- Purposeful upselling of signature cocktails.
Senior Waiter
Sagetsu by Tetsuya Wakuda, One&Only One Za'abeel
10.2023 - 03.2025
- Michelin Star 2024
- Gault&Millau 2025: 2 Toques
- Personal: Part of team serving the Infinity Dinner 2024
- Personal: Royal Service Team, OOOZ
- Personal: Departmental Trainer OOOZ
- Additional Duties: Junior Bartender in absence of Mixologist; Guest Relations for Resort F&B; Train front of house staff in all areas and/or assign the right person to train on certain topics, ie. Wine, Spirits etc..
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Enhanced customer satisfaction by providing efficient and attentive service during dinner service
- Coordinated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Conducted regular pre-shift meetings to review daily specials, promotions, and any relevant updates from management.
- Assisted management with scheduling all internal training and nominating team members for external training programs
- Provided exceptional wine pairing recommendations that enhanced the guests'' culinary experience.
- Collaborated closely with bartenders to craft unique cocktails that complemented menu offerings driving beverage sales growth.
- Trained staff members on use of POS system.
- Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Waiter
Atlantis Hotel
09.2022 - 10.2023
- Intern/Section Waiter in high volume restaurants; Wavehouse and Bread Street Kitchen by Gordon Ramsay
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Kitchen Administrator
Sun International
02.2022 - 08.2022
- Adhered to food safety regulations by conducting routine equipment maintenance and ensuring proper sanitation practices are consistently followed.
- Supported chef in recipe testing and development, incorporating innovative techniques for impressive culinary presentations.
- Assisted in maintaining required documentation such as temperature logs, allergen information sheets, and equipment maintenance records.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Scheduled and received food and beverage deliveries.
- Conducted Inventory checks for OS&E for the kitchen
Management Trainee
Sun International
08.2021 - 12.2021
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Strengthened leadership skills by being involved in projects around the property.
- Assisted supervisors in reaching their goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Gained knowledge of company policies, protocols and processes.
- Described products to customers and accurately explained details and care of the property.
- Worked in all hotel and support departments to gain an understanding of the operation.
Education
Diploma - Hospitality Management
International Hotel School
01.2019 - 01.2021
National Senior Certificate - undefined
High School Garsfontein
01.2014 - 01.2018
Skills
- Attention to Detail
- Department Trainer
- Fine Dining
- Conflict Resolution
- Ultra Luxury
- Inventory Management
- Michelin Starred
- Japanese Cuisine & Mediterranean Cuisine
- Service personalization
- Upselling Techniques
- Team supervision
- Tableside service
Websites
Interests
Golf
Cycling
Hiking
Recipe Creation
Timeline
Head Waiter
Kira Restaurant by Addmind Group
03.2025 - Current
Senior Waiter
Sagetsu by Tetsuya Wakuda, One&Only One Za'abeel
10.2023 - 03.2025
Waiter
Atlantis Hotel
09.2022 - 10.2023
Kitchen Administrator
Sun International
02.2022 - 08.2022
Management Trainee
Sun International
08.2021 - 12.2021
Diploma - Hospitality Management
International Hotel School
01.2019 - 01.2021
National Senior Certificate - undefined
High School Garsfontein
01.2014 - 01.2018
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