Arnold Michael Dsouza
Dubai,United Arab Emirates
Summary
Versatile Business Development Executive recognized for spearheading dramatic sales increases with robust customer acquisition strategies. Leverages 10+ years of experience and top-notch relationship-building abilities to connect with customers and build lasting partnerships. Navigates complex negotiations and closes high-value deals with skill and strategic mindset.
Overview
14
14
years of professional experience
4033
4033
years of post-secondary education
Work History
Hospitality Business Development Executive
BLU INTELLIGENT HEALTH SOLUTIONS
Dubai, United Arab Emirates
06.2022 - 03.2025
- Spearhead business development within the hospitality sector, encompassing hotels, real estate, and conglomerates
- Forge opportunities in MEP, facility management, and the hospitality realm
- Execute comprehensive site evaluations, product demonstrations, and ROI assessments
- Innovate strategic business growth plans and conduct sustainability research
- Managing Salesforce CRM instance to track sales leads, manage accounts, and automate marketing tasks for a growing sales team.
- Customized Salesforce dashboards and reports to track key performance indicators (KPIs) and provide actionable insights.
- Oversee maintenance protocols, deliver after-sales training, and provide customer support
- Guarantee prompt product distribution and payment collection processes
Sales Account Manager
CORYS BUILD CENTRE
Dubai, United Arab Emirates
02.2021 - 01.2022
- Developed project sales initiaves for MEP and facility maintenance firms
- Identified potential clients through networking and prospecting techniques.
- Worked with SAP Customer Relationship Management (CRM) to track customer interactions, streamline sales processes, and identify cross-selling/up-selling opportunities
- Successfully secured new projects, driving business growth in MEP materials
- Delivered compelling technical presentations and offered robust on-site support
Key Account Manager/Store Manager
DUFAST INTERNATIONAL
Dubai
04.2016 - 03.2020
- Iniated sales growth and client acquision, emphasizing robust client retenon strategies
- Acvely prospected new business opportunies and expanded professional networks
- Executed in-depth market research to inform strategic client engagement
- Fostered strong client relaonships through effecve communicaon and personalized service
- Collaborated cross-funconally to ensure mely delivery and fulfillment of client objecves, consistently meeng or exceeding targets
Sales Manager
AL SHIRAWI TRADING
Dubai
04.2013 - 05.2015
- Drove business growth through strategic customer engagements and compelling product demonstraons
- Ensured customer sasfacon by meculously tracking purchase orders and facilitang prompt product delivery
Client Service Officer
BUPA
Dubai
07.2012 - 03.2013
- Efficiently processed medical cards for new enrollees, ensuring mely access to healthcare benefits
- Collaborated with brokers to streamline medical claims processing and enhance data analysis, opmizing client sasfacon
Business Development Executive
ARNOLD MICHAEL DSOUZA
Dubai
05.2011 - 06.2012
- Streamlined auto loan processing and approval, enhancing operaonal efficiency
- Served as a pivotal liaison between sales and Credit Analysts, ensuring regulatory compliance
- Oversaw loan applicaon workflow to ensure strict adherence to Service Level Agreements
- Performed meculous quality control on loan applicaons, maintaining high accuracy standards
- Generated and presented in-depth performance reports for strategic execuve decision-making
- Maintained and systemacally archived a comprehensive client database for opmal organizaon
Education
General Management Program -
INDIAN INSTITUTE OF MANAGEMENT
BBM - Bachelor of Business Management
ST. PHILOMENA COLLEGE
Skills
- ORDER MANAGEMENT
- STRATEGIC PLANNING
- SALES TRACKING
- MARKET RESEARCH
- QUALITY CONTROL
- CHANNEL MANAGEMENT
- BUSINESS DEVELOPMENT
- RELATIONSHIP BUILDING AND MANAGEMENT
- EFFICIENT NETWORKING
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Languages
English
Hindi
Kannada
CERTIFICATIONS
· PEGLER Product & sales Training
· HEPWORTH Product Training for HDPE, PPR & PVC Pipes & Fittings
· GROHE Product Categories & Sales Training
· ARISTON Product, Sales & Service Training
· MILWAUKEE Sales and Demonstration
· LEDVANCE Product Training
Timeline
Hospitality Business Development Executive
BLU INTELLIGENT HEALTH SOLUTIONS
06.2022 - 03.2025
Sales Account Manager
CORYS BUILD CENTRE
02.2021 - 01.2022
Key Account Manager/Store Manager
DUFAST INTERNATIONAL
04.2016 - 03.2020
Sales Manager
AL SHIRAWI TRADING
04.2013 - 05.2015
Client Service Officer
BUPA
07.2012 - 03.2013
Business Development Executive
ARNOLD MICHAEL DSOUZA
05.2011 - 06.2012
General Management Program -
INDIAN INSTITUTE OF MANAGEMENT
BBM - Bachelor of Business Management
ST. PHILOMENA COLLEGE
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