Arockia Suren

• In a business critical role making a substantial contribution to the future growth of the company
• Accurate with excellent attention to detail
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Evaluated technician performance reports to identify areas for improvement and provide constructive feedback for ongoing professional development.
• Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
• Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
• Mentored new team members in company policies, procedures, and best practices for delivering exceptional customer service as an Automotive Service Advisor.
• Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
• Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
• Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
• Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
• Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
• Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
• Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
• Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
• Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
• Worked closely with sales team members to identify potential up-sell opportunities or provide support during new vehicle purchases, resulting in increased revenue generation.
• Reduced average repair times by implementing process improvements that enhanced overall operational efficiency within the service department.
• Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
• Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership.
• Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
• Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
• Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Followed up with customers to offer additional support and check resolution satisfaction.
• Educated customers regarding regular maintenance protocols to preserve vehicle condition.
• Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
• Interpreted diagnostic results to provide accurate repair recommendations.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Maintained awareness of vehicle market trends to assess customer demands and budgets.
• Delegated and supervised vehicle bodywork to body team for restoration and remediation.
• Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
• Tuned automotive systems and components to optimize functionality and prolong life of each piece.
• Coordinated with parts department to determine availability of necessary components.
• Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
• Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
• Developed estimates by costing materials, supplies, and labor.
• Developed process improvements to enhance overall delivery of service.
• Examined service history and provided initial inspection of vehicle to identify issues.
• Suggested additional services to customers in order to meet upsell goals.
• Repaired and replaced worn and damaged components.
• Analyzed vehicle data using advanced diagnostic equipment.
• Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
• Inspected damaged vehicles to estimate repair labor cost and required parts expense.
• Read and followed technical documentation to complete accurate repairs.
• Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
• Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
• Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
• Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
• Retained accurate records of purchases, titles and sales.
• Performed emissions tests according to standard procedures.
• Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
• Corrected faults and maximized performance by rebuilding systems and individual components.
• Explained estimates and determined repair timelines to manage customer expectations.

Percentage: 66%

Percentage: 56%

Percentage: 75%