Cars, Gadgets, Travel, Cooking, Fitness
Hi, I’m
Arpit Bhutani
Training & Business Development
Dubai,DU
Summary
Goal-oriented manager with distinguished experience in different industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Proactive training and development manager offering 5+ years of experience in educating professionals. Expert in designing curricula and training programs aligning with stakeholders' strategic goals, mission and vision while consistently pursuing opportunities to improve numbers. Outstanding interpersonal communication and innovative teaching methods drive professional development for various individuals in diverse roles.
Overview
10
years of professional experience
3
years of post-secondary education
2
Certificates
3
Languages
Work History
Noon.comDubai, Dubai
Operations and Development Specialist
05.2022 - Current
Job overview
- Tracked and analyzed reports to determine needed improvements.
- Monitored supply chain and managed logistics functions for company.
- Coach and train (where appropriate) to provide feedback and direction to continuously improve the level of staff performance
- Assisted various departments with change by communicating new improvement plans and expectations.
- Generated reports of findings to help management with making key decisions.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Developing processes that meet or exceed both customer expectations, as well as industry and regulatory requirements, and translating these into Standard Operating Procedures and Policies
RV CLOTHINGDelhi, Delhi
Sales and Business Development Professional
09.2020 - 01.2022
Job overview
- Networked among local business and community organizations to develop leads and generate business.
- Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies.
- Tracked weekly sales to develop corrective action planning reports.
- Created and updated company digital presence to enhance marketing through professional website and optimized social media profiles.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
- Sourced top-quality candidates to fill key roles.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Cars24Gurgaon , Haryana
Learning and Development Leader
08.2018 - 08.2020
Job overview
- Promoting learning and development throughout the business to create a true culture of learning and development and supporting the rollout and finalisation of Individual Development Plans (IDPs) across the business,
- Working with the wider HR Team and business champions to develop and implement a robust onboarding and induction program for all new employees across all international locations.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Delivered new employee on-boarding and training sessions via ZOOM, HANDY TRAIN & GOOGLE HANGOUTS during the time of COVID
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Decreased training time by designing effective new training programs
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities
- Trained and mentored more than 800 new personnel hired to fulfil various roles
- Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs
Tech MahindraNoida, Uttar Pradesh
Senior Process Trainer
12.2016 - 08.2018
Job overview
- Provided subject matter expertise on all company offerings.
- Communicated with sales team to maintain firm grasp of training requirements.
- Created unique materials to support training programs.
- Developed new and improved training programs to fit underserved areas.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Monitored day-to-day activities of employees, noting areas needing improvement and implementing plans for rectification.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Trained and mentored 400+ new personnel hired to fulfill various roles.
- Developed curricula, instructions, documentation and written tests for Sales, Product and Process training courses.
- Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
Oyo RoomsGurgaon, Haryana
Process Trainer
12.2015 - 12.2016
Job overview
- Created unique materials to support training programs.
- Developed new and improved training programs to fit underserved areas.
- reate reports on the above to communicate with leadership team and advise L&D strategy to improve
- Identify personnel skill gaps and work with leadership to develop action plans to actively develop team members
- Build an L&D framework that can be adapted to new growth markets, including document, content and media vault
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
Citibank naGurgaon, Haryana
Phone Banking Officer
06.2014 - 12.2015
Job overview
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information
- Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs
- Stayed current on changing products, services and policies to offer exceptional service to customers
- Handled over 300 incoming telephone calls, emails and chat requests
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support
Jabong.comGurgaon, Haryana
Customer Care Specialist
01.2013 - 06.2014
Job overview
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
- Explained charges, fees, terms of sales and service agreements to over 1000 customers daily.
- Manage customer escalations
- Assists the senior management team with special projects and other tasks to ensure a balanced workload amongst the team
- Conduct performance assessments for direct staff
- Driving efficiency and productivity improvements to the back office while prioritizing business continuity and customer experience
- Responded to customer needs through competent customer service and prompt problem-solving.
- Requested escalation for unresolved issues.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
- Accurately tracked and recorded customer interactions in CRM platform.
- Assisted in training new employees and participated in cross-training with other departments.
- Identified customer issues with products or services, investigated causes, and initiated resolutions.
Ministry of New and Renewable ResourceDelhi, Delhi
Project Coordinator
07.2012 - 01.2013
Job overview
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Performed on-site field surveys and wrote technical narratives to document processes and design changes.
- Developed executive presentations and reports to facilitate project evaluation and process improvement.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Education
Delhi UniversityDelhi
Bachelor of Commerce from Accounting And Business Management
05.2010 - 06.2013
Skills
New Business Development
Accomplishments
- Supervised team of 5 staff members.
- Achieved 98% by introducing Handy Train for learning tasks.
- Collaborated with team of 10 members in the development of #LOVEOYO.
- Trained more than 1700 full time associates and 800 flex-time associates.
- Developed 10 - 20 advanced training courses.
Certification
Digital Marketing
Interests
Timeline
Operations and Development Specialist
Noon.com
05.2022 - Current
Digital Marketing
05-2021
Sales and Business Development Professional
RV CLOTHING
09.2020 - 01.2022
Mind Map
12-2019
Learning and Development Leader
Cars24
08.2018 - 08.2020
Senior Process Trainer
Tech Mahindra
12.2016 - 08.2018
Process Trainer
Oyo Rooms
12.2015 - 12.2016
Phone Banking Officer
Citibank na
06.2014 - 12.2015
Customer Care Specialist
Jabong.com
01.2013 - 06.2014
Project Coordinator
Ministry of New and Renewable Resource
07.2012 - 01.2013
Delhi University
Bachelor of Commerce from Accounting And Business Management
05.2010 - 06.2013
Travel
I love travelling because of the following reasons:-
Enhances communications skills
From buying train tickets to ordering food at a restaurant, travel involves endless communicating. Now that you’ve managed to do it in an unfamiliar language and culture, communicating at your workplace will be a piece of cake.
Willingness to think outside the box
Traveling can be exhausting because you constantly need to alter your plans and find new ways of doing things: Like how to get from point A to point B
Cross-cultural sensitivity and understanding
On your travels, you’ve interacted with people of different socioeconomic backgrounds and cultures. You know what it means to be the odd man out, and it’s given you a greater sensitivity to diversity.
Whether it’s working with an international client or a coworker from a completely different neighborhood, you won’t have any problems. You’ll be able to find common ground with anyone, and you’ll appreciate how their differences make your team stronger.
Travel
I love travelling because of the following reasons:-
Enhances communications skills
From buying train tickets to ordering food at a restaurant, travel involves endless communicating. Now that you’ve managed to do it in an unfamiliar language and culture, communicating at your workplace will be a piece of cake.
Willingness to think outside the box
Traveling can be exhausting because you constantly need to alter your plans and find new ways of doing things: Like how to get from point A to point B
Cross-cultural sensitivity and understanding
On your travels, you’ve interacted with people of different socioeconomic backgrounds and cultures. You know what it means to be the odd man out, and it’s given you a greater sensitivity to diversity.
Whether it’s working with an international client or a coworker from a completely different neighborhood, you won’t have any problems. You’ll be able to find common ground with anyone, and you’ll appreciate how their differences make your team stronger.
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