Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
ARSALAN KHAN

ARSALAN KHAN

DUBAI,UNITED ARAB EMIRATES

Summary

Seeking a suitable and rewarding career with an esteemed organization, this would offer good advancement potential, challenges, and opportunities to zoom my carrier growth, contributing to the success of the organization.

Result driven professional with 3 years of experience in providing customer support in USA based BPO and 2 years of experience in shipping line fully handling all the operational activities.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work history

Operations executive

FERRY VIEW SHIPPING & LOGISTICS SERVICES LLC
DUBAI, UAE
10.2023 - Current

* PRICING

Managed export and import inquiries, providing optimal pricing solutions aligned with customer and organizational requirements. Effectively negotiated rates to maximize profitability and customer satisfaction.


* IMPORT

Fully coordinated import shipments, overseeing logistics operations from documentation through to delivery, and ensured compliance with shipping regulations to guarantee timely and cost-effective delivery solutions


* EXPORT

Fully Managed and executed export shipments, overseeing documentation, logistics coordination, and customer communication. Optimized container utilization, negotiated freight rates, and ensured adherence to trade regulations to achieve on-time delivery and customer satisfaction.


* DUBAI TRADE

Proficient in navigating and utilizing the Dubai Trade portal for efficient documentation submission, customs clearance, and logistics coordination within the UAE.


* CUSTOM INSPECTION

Proficiently managed customs inspection processes for import and export shipments, ensuring compliance with regulatory standards and facilitating smooth logistics operations


* INVENTORY MANAGEMENT

Managed warehouse stock with a focus on optimizing inventory levels, ensuring accuracy, and facilitating efficient logistical operations.


* MAINTAINING JOBS

Proficiently opened jobs in system, prepared invoices, and closed jobs with meticulous costing accuracy.

Customer Service Professional

Sitel Group
Gurgaon
09.2020 - 06.2022
  • Handled inbound calls and providing service to the customers while working for an American based national credit reporting agency called Equifax.

Customer Service Representative

Teleperformance
Gurgaon
09.2019 - 09.2020
  • Handled inbound calls and assisted the customer needs while working for an American based telecom company called Caption-Call.

Education

Bachelor of Business Administration -

Mohammad Ali Jauhar University
09.2016 - 05.2019

Skills

  • Invoicing
  • Inventory management
  • Operational support
  • Outstanding customer service
  • Department management
  • Multi-site operations
  • People Management
  • Warehouse operations

Languages

ENGLISH
Fluent
HINDI
Fluent
Urdu
Fluent

Timeline

Operations executive

FERRY VIEW SHIPPING & LOGISTICS SERVICES LLC
10.2023 - Current

Customer Service Professional

Sitel Group
09.2020 - 06.2022

Customer Service Representative

Teleperformance
09.2019 - 09.2020

Bachelor of Business Administration -

Mohammad Ali Jauhar University
09.2016 - 05.2019
ARSALAN KHAN