Arsh Mehdi
Dubai,UAE
Summary
Dedicated and results-driven Customer Service professional with more than 2+ years of experience in providing exceptional service across various industries. Skilled in managing customer inquiries, resolving issues, and maintaining strong client relationships to ensure satisfaction and loyalty. Proven ability to communicate effectively, handle high-pressure situations, and work collaboratively within teams to achieve organizational goals. Adept at using CRM systems and troubleshooting technical issues with a customer-centric approach. Passionate about delivering high-quality service and improving the overall customer experience.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Customer service representative
Emirates Driving Institute
Dubai, United Arab Emirates
08.2022 - Current
- Get knowledge about selling price and maximum offers to provide the customers.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Developing the overall sales and helping in generating revenue by getting experience how to make forecast for a year. Meeting the targets and checking the accuracy of the applications made.
- Receive orders over the telephone. Record customer details and details of transaction.
Tally operator
Edu CADD educational institute
Lucknow, India
02.2022 - 05.2022
- Enhanced accuracy of financial records by meticulous data entry in Tally software (ERP-9).
- Streamlined business transactions for improved efficiency through proficient use of Tally.
- Assured trustworthy financial reports with scrupulous maintenance of ledger accounts in Tally.
- Processed sales invoices to ensure timely and accurate customer billing.
- Managing profit and loss statement.
- Prepared payroll data, ensuring correct computation of salaries and deductions.
Accounts assistant
New Trend Construction Developers Pvt. Ltd.
Lucknow, India
11.2020 - 11.2021
- Enhanced financial efficiency by streamlining invoice processing.
- Prepared detailed financial reports for improved decision making.
- Decreased errors in payroll processing
- Managed client accounts to ensure timely payments.
- Filed tax returns accurately and on time for avoidance of penalties.
Education
Bachelor of Commerce + Bachelor of Law(Integrated) -
Babu Banarsi Das University
Lucknow, India 11.2015 - 12.2020
Senior Secondary School(12th) -
Scholar's Home
Lucknow,Dubai 03.2014 - 05.2015
Higher Secondary School(10th) -
Scholar's Home
Lucknow, Dubai 03.2012 - 03.2013
Skills
- Sales enquiry handling
- Inventory control
- Problem solver
- Customer loyalty building
- Cash and card processing
- Invoicing and receipts
- Microsoft Office
- Complaint resolution
- Written and verbal communication skills
- Top sales performer
- Customer sales support
Languages
English
Fluent
Hindi
Fluent
Urdu
Fluent
Timeline
Customer service representative
Emirates Driving Institute
08.2022 - Current
Tally operator
Edu CADD educational institute
02.2022 - 05.2022
Accounts assistant
New Trend Construction Developers Pvt. Ltd.
11.2020 - 11.2021
Bachelor of Commerce + Bachelor of Law(Integrated) -
Babu Banarsi Das University
11.2015 - 12.2020
Senior Secondary School(12th) -
Scholar's Home
03.2014 - 05.2015
Higher Secondary School(10th) -
Scholar's Home
03.2012 - 03.2013
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