Arsha Ramdas

• Manage corporate travel arrangements for high-profile clients.

• Advise clients on travel policies, visa processes, and cost-effective solutions.

• Coordinate with airlines, hotels, and transport providers to secure optimal arrangements.

• Utilize Sabre GDS for booking flights, accommodations, and related services.

• Provide support, managing itinerary changes and resolving disruptions.

• Maintain up-to-date knowledge of industry trends and policies.

• Planned and coordinated travel based on client budgets and schedules.

• Organized logistics including tickets, accommodations, and transportation.

• Developed tailored itineraries to meet client requirements.

• Delivered high-level service by proactively addressing client needs.

• Managed secure payment processing and maintained financial records.

• Provided guidance on travel documentation and local attractions.

• Supervised a team of 12 in handling travel arrangements and customer service.

• Monitored team performance and generated detailed reports.

• Conducted training sessions and organized team-building activities.

• Coordinated with travel agencies to ensure smooth ticketing processes.

• Resolved customer issues promptly while maintaining service quality.

Jet Airways India Ltd, Kochi & Rajahmundry, India

• Managed check-in, reservations, and boarding procedures.

• Assisted passengers with special needs and post-flight documentation.

• Guided travelers through immigration and customs processes.

• Maintained high customer satisfaction in fast-paced environments.

SKILLS

• Corporate and leisure travel management

• Expertise in Sabre and Amadeus GDS

• Itinerary planning and booking coordination

• Customer service and complaint resolution

• Team leadership and performance monitoring

• Detailed record-keeping and financial management