Summary
Overview
Work History
Education
Skills
Languages
Personal Information
References
Timeline
Generic
ARSHAD BI LAL

ARSHAD BI LAL

Al Nahda Sharjah

Summary

Competent team leader with extensive workshop experience. Knowledgeable about documentation, reporting, and safety requirements. Familiar with a wide range of tools and equipment. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Worked as Workshop Supervisor (Fleet), Emirates Dr

Worked As Workshop Supervisor (Fleet), Emirates
03.2023 - Current
  • Responsible of fleet light (690) / heavy (56) vehicle oversee routine maintenance of vehicles and implement preventive maintenance strategies
  • Ensure timely maintenance of vehicles to reduce vehicle breakdown
  • Ensure that service is performed at the highest level and operate the department profitably
  • Oversee service team, auto service staff, and vehicle repair processes to deliver a positive service experience and maintain profitability
  • Work with the team to ensure proactive resolution of all user department complaints and make follow-up calls, as needed
  • Weekly Inspection of Vehicles (Mechanical/ Safety (Oil/Stickers/Tyre Pressure) Body
  • Oversee Bodyshop operations to repair timely, effectively
  • Maintain the safety level while arrange training for staff
  • Setup with insurance company for finalization of LPO timely, and enrolled now insurance company for department profitably
  • Setup complete operation of parts procurement, Inventory control management, periodic maintenance of vehicles, and team management four operational workshops
  • Develop relations with dealers for smooth operations of warranty claims, FOC claims, quality control
  • Develop fuel claim strategy for fleet vehicle
  • Introduce courtesy vehicles for running smooth business operations
  • Setup labor rates for showing workshop cost effective to management.

Operation Supervisor (Workshop)

Union Motors
01.2021 - 02.2023
  • Responsible for four mechanical workshop, and Bodyshop
  • Develop and follow action plans to ensure customer enthusiasm and Service department profitability
  • Reviewing the previous month’s sales/profit performance to determine where improvements can be made
  • Test drive the vehicle and ensure customers complaints are solved
  • Check and ensure that all the repairs are carried out as per the job advice
  • Reporting additional repairs noticed during road test
  • Assist Front Line for pretesting is necessary to capture complicated complaints
  • Co-ordinate with Controllers for over time schedule of the Technicians, if necessary
  • Co-ordinate with Job controllers for proper labor and bay utilization
  • Motivate Technicians and maintain teamwork
  • Technical/diagnosis assistance to Technicians/Front Line staff
  • Ensure on time completion of job as per delivery schedule
  • Ensure Work Instructions are strictly followed
  • Supervise and guide the Bodyshop repair work
  • Monitor the consumption of consumables and raise requisition in case reaching reorder level
  • Raise the requisitions for required spare parts and prepare reports on non-availability, consumption forecast etc
  • Prepare estimations against various accident or body repairs and coordinate with Insurance surveyor/customer to finalize the amount
  • Distribute the jobs to various technicians based on their skill level & expertise
  • Ensure the prompt utilization of assigned manpower and regularly monitor efficiency reports
  • Coordinate with various suppliers to complete the sublet jobs and post the related invoices in the system
  • Coordinate with principal representatives in case of technical queries and to raise the issue by mail & online tasks
  • Examines damaged vehicle to determine extent of structural, body, mechanical or interior damage
  • Estimates cost of labor and parts to repair or replace each damaged item.

Supervisor Bodyshop

MIZE KSA (Jeddah) (Multi Brands)
09.2018 - 10.2020
  • Coordinated with customers and insurance adjusters and developed business to maintain sales volume for work
  • Ensured optimal levels of customer satisfaction and maintained department profit
  • Supervised efficient working of all body shop employees and performed repair work and maintained quality standards for same
  • Maintained effective working relationships with customers and colleagues
  • Evaluated completion of vehicles coming to shop and monitored regular progress and suggested required safety procedures
  • Monitored all customer complaints and resolved it according to dealer guidelines
  • Test drive the vehicle and ensure customers complaints are solved
  • Check and ensure that all the repairs are carried out as per the job advice
  • Confirming the necessary documents/registration card in the vehicle before proceeding for road test
  • Co-ordinate with Controllers for over time schedule of the Technicians, if necessary
  • Motivate Technicians and maintain teamwork
  • Ensure on time completion of job as per delivery schedule
  • Ensure W/S efficiency and productivity
  • Supervise and guide the Bodyshop repair work
  • Prepare estimations against various accident or body repairs and coordinate with Insurance surveyor/customer to finalize the amount
  • Distribute the jobs to various technicians based on their skill level & expertise
  • Performed repairs on vehicles according to manufacturer standards
  • Reviewed all parts required for repair and maintained records of all parts ordered and received
  • Facilitated work and prepared all vehicles for body repair.

Workshop Supervisor

Military Engineering Services
07.2015 - 09.2018
  • Managing a fleet of vehicles and heavy machinery involves various responsibilities, including budget forecasting, preventive maintenance, record keeping, and supervising operations
  • Management and Operational Control
  • Implement a comprehensive fleet management system to monitor vehicle usage, maintenance, and repairs
  • Schedule regular inspections and maintenance to prevent breakdowns
  • Utilize telematics and tracking systems for real-time monitoring and control
  • Develop protocols for reporting and addressing operational issues promptly
  • Periodic Preventive Maintenance (PPM)
  • Develop a detailed preventive maintenance schedule for each vehicle type
  • Conduct regular inspections and maintenance based on manufacturers' recommendations
  • Keep detailed records of maintenance activities, including dates, parts replaced, and costs
  • Train staff on the importance of preventive maintenance and how to identify potential issues
  • Record Updating and Store Management
  • Maintain accurate records of vehicle usage, maintenance, and repairs
  • Utilize a centralized database or management software for easy access and updates
  • Implement a systematic approach to store management, ensuring an organized and well-maintained inventory of spare parts
  • Conduct regular audits to verify the accuracy of records and inventory levels
  • Supervision of Heavy Machinery & Vehicles for Rapid Runway Repair (RRR)
  • Develop specialized training programs for staff involved in RRR operations
  • Implement safety protocols and ensure compliance with regulations during rapid runway repair
  • Regularly inspect and maintain heavy machinery used for RRR to ensure readiness
  • Collaborate with relevant authorities to coordinate emergency response and repair efforts
  • Audits
  • Conduct periodic internal audits to ensure compliance with maintenance schedules and budgetary constraints
  • Engage external auditors to assess the efficiency of the fleet management system
  • Review and update audit procedures based on findings to improve overall performance.

Bodyshop Estimator

Toyota Frontier Motors
06.2012 - 06.2014
  • Reviews repair cost estimates with body shop manager or foreman
  • In the event of a disagreement with manager or foreman on repair cost, arranges to have damage appraised by another appraiser to resolve the situation
  • Determines feasibility of repair versus replacement of parts, such as bumpers, fenders, and doors
  • Evaluates practicality of repair as opposed to payment of vehicle market value before accident
  • Determines salvage value on total vehicle loss
  • Prepares insurance forms to indicate repair cost estimates and recommendations
  • Estimates cost of repainting, converting to special purposes or customizing undamaged vehicles
  • Other tasks as assigned
  • Examines damaged vehicle to determine extent of structural, body, mechanical or interior damage
  • Estimates cost of labor and parts to repair or replace each damaged item
  • Collect insurance estimates after reviewing damage
  • Meet with customers to discuss damages, repair process and timeline, and costs
  • Create accurate estimates that detail repair and labor costs
  • Place work orders detailing part replacements and repairs and enter them into work management system
  • Maintain communication with the customer and be available to answer questions throughout the repair process
  • Keep a record of repair details and complete necessary paperwork.

Bodyshop Advisor

Honda North Motors
02.2011 - 04.2012
  • Receiving customer vehicles for service and repair jobs and raising repair orders on internal system with regards to the Bodyshop
  • Providing detailed explanations and technical justifications for additional repairs with cost estimates and approval from customers
  • Regularly following up with workshop controllers and technicians on vehicle status, updating customers regularly on progress and ensuring delivery of vehicles within proposed timeframe
  • Raising Warranty approvals and service orders
  • Raising special orders for parts not available and following up to keep customer informed
  • Preparing invoices on internal systems and arranging for active delivery of vehicles
  • Following up payments of credit customers and ensuring collection within stipulated time
  • Regularly monitoring orders raised and ensuring timely billing
  • Conducting post service follow up to ensure customer satisfaction.

Education

No Degree -

Automotive Engineering

02 Years of diploma in Automotive Engineering -

Computer Education -

One Year Diploma from C.L.S institute.

MBA -

Sarhad University Peshawar
Business Administration

Master of Business Administration -

Sarhad University Peshawar
01.2016

Skills

  • Mechanical skills
  • Machine Operation
  • Safety awareness
  • Workshop Organization

Languages

Ability to communicate in English
Urdu

Personal Information

  • Date of Birth: 04/04/88
  • Marital Status: Married
  • Religion: Islam

References

  • Mr Muhammad Bilal, Director of Finance, Union Motors, 0509000973
  • Mr. Syed Farhan Moin, Workshop Manager, Emirates Driving Institute, 0559959607

Timeline

Worked as Workshop Supervisor (Fleet), Emirates Dr

Worked As Workshop Supervisor (Fleet), Emirates
03.2023 - Current

Operation Supervisor (Workshop)

Union Motors
01.2021 - 02.2023

Supervisor Bodyshop

MIZE KSA (Jeddah) (Multi Brands)
09.2018 - 10.2020

Workshop Supervisor

Military Engineering Services
07.2015 - 09.2018

Bodyshop Estimator

Toyota Frontier Motors
06.2012 - 06.2014

Bodyshop Advisor

Honda North Motors
02.2011 - 04.2012

No Degree -

Automotive Engineering

02 Years of diploma in Automotive Engineering -

Computer Education -

One Year Diploma from C.L.S institute.

MBA -

Sarhad University Peshawar

Master of Business Administration -

Sarhad University Peshawar

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ARSHAD BI LAL