ARSHAD EDAPPARA
Dubai
Summary
Competent and dynamic Driver with excellent organizational and multitasking skills, dedicated to meeting challenging delivery schedules. Trained in basic vehicle maintenance and repairs, with a strong focus on detail and efficiency. Experienced in customer relationship management, order processing, and coordinating effectively with sales teams and clients to ensure seamless service delivery. Skilled in time management, complaint resolution, marketing event coordination, and social media content support. Strong verbal and written communication abilities, with proven expertise in report generation, inventory tracking, and enhancing client satisfaction. Self-motivated professional committed to achieving operational and revenue growth targets.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Sales and driver
L R C Digital Marketing
Dubai
08.2024 - 12.2025
- Maintaining strong relationships with existing clients to increase repeat business and referrals.
- Safely transported company staff, documents, and promotional materials.
- Maintained company vehicle in excellent condition through regular checks and minor maintenance.
- Maintained accurate records of sales, deliveries, and client interactions.
- Generating leads through cold calling, online research, networking, and social media platforms.
- Preparing proposals, quotations, and service packages based on client requirements.
- Negotiating pricing to close deals while maintaining profitability.
- Maintaining daily sales reports and updated CRM with lead status.
- Attending team meetings and contributed to sales strategy discussions.
- Managed time efficiently to meet all delivery deadlines.
- Performed daily vehicle inspections to ensure safety.
- Followed route schedules, improved punctuality.
- Demonstrated professionalism when dealing with clients, fostered positive relationships.
- Kept accurate records of all deliveries made during the day.
- Improved fuel efficiency by adopting eco-friendly driving habits.
Outdoor Sales Representative
Al Raha Tours & Travel
Dubai
01.2024 - 08.2024
- Promoted and sold travel packages, holiday tours, air tickets, and visa services to individual and corporate clients.
- Collaborated closely with the marketing team to develop effective sales strategies.
- Worked towards achieving set targets consistently despite challenging market conditions.
- Addressed customer inquiries swiftly, providing excellent customer service.
- Developed customer relationships for improved sales performance.
- Handled customer inquiries, prepared tailored travel itineraries, and provided recommendations based on client needs and budget.
- Negotiated with airlines, hotels, and vendors to provide clients with competitive pricing and attractive packages.
- Managed online and offline marketing campaigns to attract new customers and increase brand visibility.
- Consistently achieved and exceeded monthly sales targets, contributing to company revenue growth.
Locksmith
Industry–YOU BREAK WEFIX
Dubai
06.2020 - 11.2023
- Excellent communication skills and customer service skills ability to work long hours.
- Creating budgets, strategic planning, financial planning, verbal communication, customer focus, management expertise, managing profitability, and quality focus.
- Establish and maintain a high level of customer service and satisfaction in all interactions with internal and external customers.
- Greeted walk-in customers, scheduled appointments, and coordinated with the service team.
- Provided professional locksmith services including lock installation, repair, and emergency unlocking.
- Managed front office duties including calls, emails, quotations, and showroom cleanliness.
- Performed installation, repair, replacement, and maintenance of residential and commercial locks.
- Managed office administrative tasks.
- Diagnosed lock and key issues and provided appropriate solutions to customers.
- Handled incoming calls, managed correspondence, and maintained client and vendor contact records.
- Followed up with customers for feedback, pending payments, and service reminders.
- Managed time efficiently to meet all delivery deadlines.
- Maintained vehicle cleanliness for a professional appearance.
Sales and Marketing Coordinator
Industry–AMAZING FINGER WATCHS
Dubai
03.2018 - 04.2020
- Coordinated daily sales operations including preparing quotations, processing orders, Invoicing and managing client communication.
- Selling business plans Watches and achieving daily targets Convening the customer to by business plans.
- Prepared and maintained sales documents, invoices, and delivery follow-ups to support backend operations.
- Working towards monthly targets.
- Provide customers with information about items.
- Inform the storekeeper before the product is decrease.
- Keep track of inventory.
- Assisted in marketing promotions and in-store campaigns to increase product visibility and sales.
- Built and maintained long-term customer relationships, ensuring repeat business and referrals.
- Contributed to team meetings and sales reporting, presenting weekly performance updates and growth opportunities.
- Collected and analyzed customer feedback to provide input on improving sales strategies and service quality.
- Assisted in marketing campaigns, seasonal promotions, and special offers to boost sales and attract new customers.
- Provided detailed product demonstrations and presentations to customers, explaining features, benefits, and warranty terms.
- Promoted and sold watch business plans, consistently meeting and exceeding daily and monthly sales targets.
- Trained and mentored new sales staff, ensuring they were aligned with company sales processes and customer service standards.
Education
Higher secondary school -
06.2013 - 07.2015
Skills
- Self Confident & Self Motivated
- Customer Relationship Management
- Order Processing & Follow-ups
- Coordinating with sales teams & clients
- Travel Package Planning & Ticketing
- Time Management & Multitasking
- Target Achievement & Revenue Growth
- Problem Solving & Complaint Handling
- Coordinating marketing events
- Social media content coordination
- Strong verbal & written communication
- Scheduling meetings
- Handling client queries
- Ability to generate reports
- Handling outstanding follow-ups
- Keep track of inventory
LANGUAGES KNOWN
English
Fluent
Hindi
Fluent
Malayalam
Native
Tamil
Advanced
PERSONAL INFO
- Nationality: Indian
- DOB: 28th Nov 1998
- Gender: Male
- Marital Status: Single
- Passport No: S0101562
- Date of Expiry: 21/02/2028
- Place of Issue: KOZHIKODE
- Driving license No: 4424836
- Date of Issue: 30-01-2023
- Date of Expiry: 27-02-2030
Certification
Diploma AC Mechanical Course (Certified Training)
Professional Locksmith Course
Training in lock installation, repair, key duplication, and emergency unlocking techniques.
DECLARATION
I hereby declare that the above-mentioned information is correct to the best of my knowledge and belief.
Timeline
Sales and driver
L R C Digital Marketing
08.2024 - 12.2025
Outdoor Sales Representative
Al Raha Tours & Travel
01.2024 - 08.2024
Locksmith
Industry–YOU BREAK WEFIX
06.2020 - 11.2023
Sales and Marketing Coordinator
Industry–AMAZING FINGER WATCHS
03.2018 - 04.2020
Higher secondary school -
06.2013 - 07.2015