Arsha Jahan
Senior Associate
Abu Dhabi
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
12
12
years of post-secondary education
Work History
Senior Associate Account Management
Sutherland Global Services
Hyderabad
2022.10 - 2023.08
- Served as keyholder, overseeing business opening and closing operations.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Defined work plans in alignment with stakeholder requirements.
- Developed new sales opportunities through development and rollout of promotional plans.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
- Analyzed customer data to identify trends and anticipate customer needs.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
Customer Support Associate
Tech Mahindra
Hyderabad
2021.05 - 2022.09
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Work with customer to troubleshoot problems in system.
Primary Teacher
Srinikethan High School
Hyderabad
2017.06 - 2021.04
- Used learning stations to incorporate colors, shapes, and textures to help students develop communication skills and build relationships.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
- Utilized study guides and interactive study tools to increase standardized test scores.
- Designed daily lesson plans customized to student needs.
- Promoted exploration of building blocks of learning by leading diverse, hands-on activities.
- Met with parents to review Individualized Education Plans for at-risk students.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Created data-driven, learner-centered, friendly and safe environment demonstrating shared responsibility for achievement by coordinating with other teachers.
- Fostered student curiosity and interest in learning through hands-on activities and field trips.
Office Administrator
Jhansi High School
Hyderabad
2015.07 - 2017.04
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Edited documents to improve accuracy of language, flow, and readability.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
B. ED - Bachelor of Education
St. John's College of Education
Chengicherla, Gatkesar 2013.03 - 2015.08
MBA - Human Resources Management
St Ann's College of Education
Mallapur 2011.10 - 2013.09
BSC Computers - Maths Statistics Computers
Omega Degree College
Habshiguda 2007.06 - 2010.04
Intermediate - Maths Economics Accounts(MEC)
Omega Junior College
Habshiguda 2005.06 - 2007.03
SSC -
St Angel's High School
Hyderabad 2002.03 - 2005.03
Skills
Technical SkillsTyping (lower) HTML, C, C Database : Oracle 9iSQL, PL /SQL Package : MS - Office 2003 Operating Systems: MS-DOS, Windows 9x/2000/XPSKILLSACHIEVEMENTS & AWARDSPERSONAL DETAILS
Timeline
Senior Associate Account Management
Sutherland Global Services
2022.10 - 2023.08
Customer Support Associate
Tech Mahindra
2021.05 - 2022.09
Primary Teacher
Srinikethan High School
2017.06 - 2021.04
Office Administrator
Jhansi High School
2015.07 - 2017.04
B. ED - Bachelor of Education
St. John's College of Education
2013.03 - 2015.08
MBA - Human Resources Management
St Ann's College of Education
2011.10 - 2013.09
BSC Computers - Maths Statistics Computers
Omega Degree College
2007.06 - 2010.04
Intermediate - Maths Economics Accounts(MEC)
Omega Junior College
2005.06 - 2007.03
SSC -
St Angel's High School
2002.03 - 2005.03