Arsha Jahan
Senior Associate
Abu Dhabi
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
12
12
years of post-secondary education
Work History
Senior Associate Account Management
Sutherland Global Services
Hyderabad
10.2022 - 08.2023
- Served as keyholder, overseeing business opening and closing operations.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Defined work plans in alignment with stakeholder requirements.
- Developed new sales opportunities through development and rollout of promotional plans.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
- Analyzed customer data to identify trends and anticipate customer needs.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
Customer Support Associate
Tech Mahindra
Hyderabad
05.2021 - 09.2022
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Work with customer to troubleshoot problems in system.
Primary Teacher
Srinikethan High School
Hyderabad
06.2017 - 04.2021
- Used learning stations to incorporate colors, shapes, and textures to help students develop communication skills and build relationships.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
- Utilized study guides and interactive study tools to increase standardized test scores.
- Designed daily lesson plans customized to student needs.
- Promoted exploration of building blocks of learning by leading diverse, hands-on activities.
- Met with parents to review Individualized Education Plans for at-risk students.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Created data-driven, learner-centered, friendly and safe environment demonstrating shared responsibility for achievement by coordinating with other teachers.
- Fostered student curiosity and interest in learning through hands-on activities and field trips.
Office Administrator
Jhansi High School
Hyderabad
07.2015 - 04.2017
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Edited documents to improve accuracy of language, flow, and readability.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
B. ED - Bachelor of Education
St. John's College of Education
Chengicherla, Gatkesar 03.2013 - 08.2015
MBA - Human Resources Management
St Ann's College of Education
Mallapur 10.2011 - 09.2013
BSC Computers - Maths Statistics Computers
Omega Degree College
Habshiguda 06.2007 - 04.2010
Intermediate - Maths Economics Accounts(MEC)
Omega Junior College
Habshiguda 06.2005 - 03.2007
SSC -
St Angel's High School
Hyderabad 03.2002 - 03.2005
Skills
Technical Skillsundefined
Timeline
Senior Associate Account Management
Sutherland Global Services
10.2022 - 08.2023
Customer Support Associate
Tech Mahindra
05.2021 - 09.2022
Primary Teacher
Srinikethan High School
06.2017 - 04.2021
Office Administrator
Jhansi High School
07.2015 - 04.2017
B. ED - Bachelor of Education
St. John's College of Education
03.2013 - 08.2015
MBA - Human Resources Management
St Ann's College of Education
10.2011 - 09.2013
BSC Computers - Maths Statistics Computers
Omega Degree College
06.2007 - 04.2010
Intermediate - Maths Economics Accounts(MEC)
Omega Junior College
06.2005 - 03.2007
SSC -
St Angel's High School
03.2002 - 03.2005
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