Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
SoftwareEngineer
Arshi Khan

Arshi Khan

Customer Support Executive / Front Desk Executive / Business Development Executive
Dubai

Summary

Knowledgeable and dedicated customer service professional for 2 years along with extensive experience in sales for more than 5 years. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience
1
1
Language

Work History

Customer Service Representative

Deliveroo
Dubai
10.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls, rider support chats . customer chats and emails with minimal wait times.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Support managers to achieve the successful completion of the teams target and performance goals.
  • Identify opportunities for continuous improvement and policy refinement within the department.
  • Prioritizing customer - centricity without compromising on the over all quality of work.

Business Development Executive

Trans Pacific Corporate Service Provider LLC
Dubai
05.2020 - 10.2021
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Implemented innovative business development strategies to increase customer base.
  • Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
  • Handled Recruitment for the blue collar categories from overseas and local.

Associate Portfolio Manager

Square Yards
Dubai
03.2019 - 11.2019
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.


Education

Bachelor of Commerce -

University of Mumbai
Kalina
04.2001 -

Skills

Written and Oral Communication

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Software

Zendesk

Microsoft office suite

Ziwo call center solution

Interests

Travelling

Reading Books

Listening to Music

Timeline

Customer Service Representative

Deliveroo
10.2021 - Current

Business Development Executive

Trans Pacific Corporate Service Provider LLC
05.2020 - 10.2021

Associate Portfolio Manager

Square Yards
03.2019 - 11.2019

Bachelor of Commerce -

University of Mumbai
04.2001 -

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Arshi KhanCustomer Support Executive / Front Desk Executive / Business Development Executive