ARSHIYA REEMA

• Generated 95%-120% revenue attainment on a weekly basis consistently for Bell Canada Telecommunications industry
• Addressed customer questions, problems and complaints via chats and phone to maintain positive relationships and communications
• Managed high-volume customer queries simultaneously through effective multitasking.
• Negotiated and closed deals with minimal required support.
• Executed complete sales cycle process, from prospecting through to contract negotiations and closing.

• Worked at Sutherland for Amazon-process, as a Technical Support Associate, troubleshooting the problems for the customers via calls and emails for the Amazon Products like Kindle, Fire TV, and Echo devices
• Provided clear and concise step-by-step technical support to guide clients
• Handled more than 75+ calls in a Day and had a maximum no

Of issues resolved, in the meantime managing the average Handle time

• Used support tickets to track and speed up incidents.