Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
AQSA SHAMSI

AQSA SHAMSI

Ajman,UAE

Summary

Motivated and detail-orientated individual with desire to gain work experience and learn from administrative team. Applies methodical, problem-solving approach to challenging tasks. Learns quickly and offers strong digital skills.

Overview

17
17
years of professional experience

Work history

HR & ADMINITRATOR

Goldstone Marble Co.
Sharjah, UAE
04.2023 - Current
  • Assisted in payroll administration for accurate and timely salary disbursement.
  • Maintained close relationships with department managers, promoting smoother operations throughout the company.
  • Oversaw HR-related documentation, ensuring correct storage and accessibility when required.
  • Conducted exit interviews to gather feedback from departing employees for organisational improvements.
  • Approved invoices and timesheets ahead of payment to avoid payroll errors.
  • Processed month-end payroll for prompt staff payments.
  • Maintained clear, accurate salary records for improved department budgeting.

Hr & ADMIN

Bridge Retreats
Sharjah, UAE
10.2023 - 05.2025
  • Maintained open communication channels with employees, fostered trust within teams.
  • Liaised with department managers to identify staffing needs.
  • Administered payroll operations ensuring timely and accurate payments.
  • Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Led and managed administrative staff to maintain smooth daily operations.

ADMINITRATVIE ASSISTANT

Caravana Beach Resort
Ajman, UAE
02.2020 - 03.2023
  • Recorded meeting minutes accurately, aiding in accountability and record keeping.
  • Increased efficiency by handling correspondence and organising files.
  • Answered phone calls promptly, providing excellent customer service.
  • Drafted business letters and emails to facilitate clear communication.
  • Processed invoices, ensuring timely payments.
  • Handled confidential information, maintaining discretion and integrity.

FRONT OFFICE, RECEPTIONIST

Ewan Tower Hotel Apartments
Ajman, UAE
09.2018 - 02.2020
  • Enhanced company image by providing courteous reception services to clients.
  • Updated contact lists regularly, ensuring effective communication channels remained open.
  • Addressed telephone enquiries professionally to maintain firm's reputation.
  • Maintained an organised filing system for easy access of records.
  • Routed calls to relevant departments, ensuring efficient communication flow.
  • Managed front office operations by maintaining a professional and welcoming environment.

FRONT OFFICE, SALES & REPRESENTATIVE AGENT

Oriental Palace Hotel Apartments
Dubai, UAE
02.2017 - 11.2018
  • Documented all customer interactions for record keeping purposes.
  • Managed daily operations ensuring smooth workflow and coordination.
  • Secured customer satisfaction by resolving complaints effectively.
  • Built lasting relationships with clients through customer service interactions.
  • Collected and processed payments.
  • Prepared sales contracts and oversaw signing of both parties.

ADMINITRATIVE ASSISTANT

Vagus Cosmetics
Islamabad, Pakistan
06.2014 - 11.2016
  • Interacted professionally with clients providing excellent service at all times.
  • Updated company databases by inputting new employee contact information and employment details.
  • Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
  • Initiated purchase orders for office supplies ensuring cost-effective procurement.
  • Improved customer satisfaction through prompt response to email and phone queries.

CUSTOMER SERVICE REPRESENTATIVE

Libyana Telecommunications
Tripoli, Libya
01.2010 - 03.2011
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Participated in team meetings sharing best practices for improving service delivery.
  • Trained new hires for improved productivity and efficiency on the job floor.
  • Improved customer satisfaction by effectively handling complaints and inquiries.

SALES REPRESENTATIVE

Libyan Exhibition
Tripoli, Libya
10.2008 - 10.2010
  • Collaborated with marketing department for effective promotional campaigns.
  • Enhanced brand visibility by participating in trade shows and conferences.
  • Provided after-sales support, enhancing customer satisfaction and loyalty.
  • Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.

Education

Schooling -

British School
Tripoli - Libya

School -

Pakistan Community School & College
Tripoli - Libya

High School Diploma -

Askari College
Rawalpindi - Pakistan

Bachelor of Commerce -

Aiou
Islamabad - Libya

Skills

  • Microsoft office suite proficiency
  • Knowledge of hr practices
  • Maintaining office records
  • Written and verbal communication
  • Reporting and documentation
  • Customer Service
  • Leadership skills
  • Office equipment operation

Languages

Arabic
Fluent
English
Fluent
Urdu
Advanced

Timeline

Hr & ADMIN

Bridge Retreats
10.2023 - 05.2025

HR & ADMINITRATOR

Goldstone Marble Co.
04.2023 - Current

ADMINITRATVIE ASSISTANT

Caravana Beach Resort
02.2020 - 03.2023

FRONT OFFICE, RECEPTIONIST

Ewan Tower Hotel Apartments
09.2018 - 02.2020

FRONT OFFICE, SALES & REPRESENTATIVE AGENT

Oriental Palace Hotel Apartments
02.2017 - 11.2018

ADMINITRATIVE ASSISTANT

Vagus Cosmetics
06.2014 - 11.2016

CUSTOMER SERVICE REPRESENTATIVE

Libyana Telecommunications
01.2010 - 03.2011

SALES REPRESENTATIVE

Libyan Exhibition
10.2008 - 10.2010

Schooling -

British School

School -

Pakistan Community School & College

High School Diploma -

Askari College

Bachelor of Commerce -

Aiou

Similar Profiles

Create profile
AQSA SHAMSI