Arslan Mahmood

• Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
• Enhanced operational efficiency and reduced expenses by developing and optimizing standard practices for smooth Orders life cycle.
• Monitored daily and weekly key performance indicators to maintain on-track status.
• Interface cross department Management to establish tracking mechanisms and processes that created clear and effective information flow internally and with aggregators.
• Oversaw daily shipping operations, aggregators riders,, inventory management and supervising work of 87 outlets across the UAE.
• Reconciled all company accounts, including credit cards, employee expenses and commissions.
• Reported financial data and updated financial records in ledgers and journals.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.

• Reporting HSE-Incidents (Emergency, Non-Emergency)

• Administration of clients special requests via email, calls in order to maintain smooth operations

• Supporting operations manager and supervisors regarding work coordination in terms of generating reports, updating database.

• Monitoring the escalations from the clients.

• Logging special requests from corporate clients regarding FM operations and the timely coordination with respective team.

• Employee profiling (cross departmental experience)

• Raising any health and safety issues of employees

• Vehicle Logging complaints about Emirates Group regarding CCTV/Access Control.

• Assisting Banks IT in logging tickets and dispatch

• Handling Welfare Calls daily, HQ and site-based staff both.

• Logging ICT related complains.

• Assist supervisor in handling daily operations on Reports and logging of incidents of all nature that occur within the company.

• Monitoring of real-time automated applications deployed to perform specific tasks.

• Logging service requests from clients in the CAFM and updating Oracle.

• Responding to emails from clients for new requests, queries, and concerns.

• Extracting & sharing daily service reports from the CAFM system for multiple contracts.

Responsible for monitoring various company

• Verified administrative information in oracle and Siebel, contacting employees and workers to maintain accuracy.
• Gathering and responding to employee inquiries and leadership requests, identify issues and escalates as needed
• Coordinate financial transactions and operations processes with zero issues for petty cash, reimbursement, purchase order, enhance and car roster tracking protocol.
• Directed hiring and recruitment of personnel in all departments.
• Established and updated work schedules to account for changing staff levels and expected workloads.

• Coordinate financial transactions and operations processes with zero issues for petty cash, reimbursement, purchase order, a endance and car roster tracking protocol.
• Communicate effectively with clients to achieve positive outcome postpaid projects.
• Analyze Financial and sales report and provide insight to management regarding growth.
• Compiled and submit monthly and yearly sales and potential market share reports.
• Market Research to gather information on and to pursue new opportunities.
• Develop strong relationships with customers to generate for new clients.
• Assessed changing markets, customer conditions and compe tor data and ini ated update of account plans accordingly.