ARSLAN SAEED

As an Operations Team Leader in the competitive car rental industry in the UAE, I have successfully overseen daily operations and strategic coordination with major business aggregators such as Ezhire, Invygo, Selfdrive, Swapp, and others. My primary responsibility has been ensuring a seamless connection between aggregator platforms and internal fleet systems to maximize utilization, bookings, and revenue.

Key Responsibilities:

• Operational Coordination.
• Reporting & Analysis.
• Staff Training.
• Revenue Optimization.
• Inventory & Pricing Oversight.
• Maximizing fleet Utilization.
• Promoting positive work environment.
• Evaluating team performance.
• Managing high work load with consistent record and achieving deadline.
• Implementing new processes.
• Coordinate team schedule.

• Customer Relationship management.
• Fleet Availability and utilization management.
• Create Contracts on (SPEED ERP) using given rates/condition partner/aggregator wise.
• Overseeing dispatch operations to ensure timely vehicle delivery and pickup.
• Coordinate with drivers and agents for efficiency.
• Manage operations including vehicles operations, staff, drivers, logistics, procedures, customer requests and reservations.
• Deal with clients including corporate and individuals.
• Handling customer requests or complaints.
• Manage internal and external correspondence into the operations team.
• Liaised between customers and management to ensure smooth operations delivery.
• Communicated the organization's missions, goals and vision while aligning each with operational initiatives and the delivery of professional services.

• Streamlined operations to consistently deliver on targets.
• Exceeded team goals by partnering with staff to share and implement customer service initiatives.