Arta Asipi
Consultant & CRM
Dubai
Summary
Analytical Senior Business Consultant with expertise in developing and executing robust business plans. Skilled in identifying weaknesses, monitoring existing business practices and recommending effective solutions. Driven and logical with strengths in handling key accounts and exceeding expectations.
Encouraging proactive self motivated and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
38
38
years of post-secondary education
Work History
Senior Business Consultant
Amer Quick Plus
Dubai
03.2022 - 07.2022
- Assisted new client with setting up businesses in UAE, Mainland, Free Zone, Onshore and Offshore, Family offices, Trust Funds, etc.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Performed as consultant for startup business in areas of marketing, logistics and training to various behavioral healthcare service professionals.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Cultivated customer relationships by advising clients on repayment plans.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Prepared annual budgets with controls to prevent overages.
- Offered expertise on employee and business development plans to enhance implementation and routine oversight.
- Organized and executed more than 50 new business projects based on clients needs.
- Analyzed and interpreted data to determine any problems or areas that need improvement
- Conducted assessments and counseled clients regarding controls, risks, process issues and productivity inefficiencies
- Collected various reports and information regarding client's business by interviewing, shadowing and analyzing reports
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Introduced new methods, practices and systems to reduce turnaround time
- Evaluated suppliers to maintain cost controls and improve operations
- Performed statistical analyses to gather data for operational and forecast team needs
- Wrote and realigned functional specifications, feasibility analysis and requirements definitions to facilitate smooth and efficient improvement strategies
Human Resources Operations Manager
Orient Commercial Brokerage
Dubai
08.2021 - 03.2022
- Processed employee claims involving performance issues and harassment.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Motivated employees through special events and incentive programs.
- Devised hiring and recruitment policies for 260-employee company.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 400 new employees.
- Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
- Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
- Organized and led staff orientation programs and training to promote collaboration.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
Business Account Manager Consultant
ADAM Global
Dubai, UAE
07.2021 - 03.2022
- Conducted research, gathered information from multiple sources and presented results.
- Exceeded goals through effective task prioritization and great work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Collaborated with team members to achieve target results.
- Led projects and analyzed data to identify opportunities for improvement.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained over 50 existing clients accounts.
- Managed more than 30 new clients each month.
- Processed their new company licenses, visas, family visas, golden visas, etc.
CRM Specialist
ADCB
Dubai
08.2016 - 06.2021
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax.
- Completed continuing education and training programs for professional development.
- Resolve customer inquiries, complaints, feedbacks.
- Sold retail products, achieved sales targets.
- Learned all required tasks quickly to maximise performance.
- Sought out ways to go above and beyond job requirements.
- Resolved issues quickly to maintain productivity goals.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Organized weekly sales reports for sales department to track product success.
- Excelled in exceeding daily credit card application goals.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Increased annual revenue above 30% by recommending improvements on cross selling products.
- Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Participated in team-building activities to enhance working relationships
- Developed and maintained courteous and effective working relationships
- Worked flexible hours across night, weekend and holiday shifts
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests
- Optimized system and platform performance capabilities in most efficient, practical way possible
- Mapped current business and operational processes and recommended areas for improvement
- Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies
- Established online configuration knowledge base to support functionality by developing robust system application overview
Sales Assistant
Azadea, Uterque, Mango
Dubai
04.2014 - 05.2016
- Qualified prospects to determine potential for future sales and prioritize conversion efforts.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Maximized sales opportunities through strategic inventory management, maintaining operational stock levels at all times and forecasting purchasing demand.
- Met customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided service with smile, offering courteous, helpful advice to best-meet customer needs.
- Maintained currency on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
- Recommended merchandise based on customer needs.
- Facilitated daily and weekly physical inventory counts.
- Listened to customer needs and preferences to provide accurate advice.
- Replenished floor stock and processed shipments to provide product availability for customers.
- Closely monitored sales throughout each shift, providing guidance to staff members to improve sales performance as needed.
- Managed team of 20 - 30 sales associates.
- Gathered and prepared sales materials in preparation for sales meetings
- Assisted customers with prompt and polite support in-person and via telephone
- Researched new clients for sales team, inputting contact information into Salesforce
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals
- Facilitated ordering and processing of business cards and nameplates for sales team
- Referred customers to various services by evaluating needs and providing recommendations
- Established rapport with customers using active listening and interpersonal skills
Executive Assistant
EKPLAST LTD
Tetovo
06.2013 - 01.2014
- Conducted research to prepare, gather and proof briefing materials, agendas and decks for executive-level meetings.
- Led and managed projects to support logistics efforts and plans.
- Developed lasting relationships with employees, peers, upper management and outside vendors.
- Analyzed operational performance and implemented plans to attain organizational and financial goals.
- Facilitated business operations by generating project status reports for corrective action.
- Reduced costs by using site resources and subcontractors effectively.
- Upheld quality standards by monitoring and correcting work.
- Maximized customer satisfaction through effective operational management aligned with quality standards and customer requirements.
- Built strong community relations with subcontractors and vendors to optimize cost savings and ensure timely pre-construction completion.
- Prepared annual operating and capital budgets, cash flow requirements, and inventory reports.
- Increased sales by 10% month.
- Updated spreadsheets and created presentations to support executives and boost team productivity
- Wrote reports, executive summaries and newsletters
- Worked with senior management to initiate new projects and assist in various processes
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity
- Handled incoming and outgoing mail, email and faxes
- Coordinated events and worked on ad hoc projects
- Managed and reviewed filing and office systems
- Used QuickBooks to produce monthly invoices, reports and other deliverables
Team Sales Manager
Scott & Fetzer International
Skopje - Beograd
01.2011 - 06.2013
- Directed marketing projects at all stages, including conceptual planning, schedule management and final implementation.
- Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
- Strengthened profit opportunities by effectively managing time and resources to meet sales objectives.
- Mentored and trained staff to drive productive goal setting and field sales objectives achievement.
- Saved costs by effectively negotiating vendor prices, terms of sales and service agreements.
- Assisted marketing department in optimizing strategic initiatives in local area recruiting.
- Monitored sales team performance and provided effective training to help reach sales targets.
- Maintained and imparted outstanding product knowledge, enhancing staff capabilities and customer satisfaction.
- Managed team of 7 and increased sales by 12% quarterly.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan
- Resolved customer issues quickly to close deals and boost client satisfaction
- Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities
- Recruited and hired top-level talent to add value and expertise to sales department
- Maintained marketplace visibility marketplace by participating in industry-related and community activities
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness
- Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM
Photographer
Ministry Of Culture
Skopje- Tetovo
01.2010 - 01.2011
- Planned and prepared for all on-location and studio shoots.
- Photographed high-quality images for both print and Internet distribution.
- Facilitated weekly studio appointments.
- Edited, toned, captioned and uploaded photographs for news publications.
- Performed advanced computer processing of images for assignments.
- Applied digital styling techniques to enhance photos.
- Photographed high-quality images for various print and digital projects
- Shot photographs in controlled lab, field and remote environments
- Planned and prepared for on-location and studio shoots
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product
- Used image processing algorithms to reduce motion blur and enhance color, contrast and light range
- Selected and set up appropriate props, backdrops and lighting
- Archived photographs on computers and servers
- Increased sales by 15 %
Translator
Ikona Bookstores
Skopje
07.2007 - 01.2010
- Performed linguistic checking files, implementing amends and providing linguistic support and feedback to meet client objectives.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Maintained branding and nuances in meaning across languages by accounting for tone of voice and cultural distinctions.
- Reviewed final works to spot and correct errors in punctuation, grammar and translation.
- Provided verbal summaries of non-English documents for immediate use.
- Replicated flow, style and overall meaning of original texts.
- Liaised with clients directly to clarify unclear meaning in text.
- Achieved deadlines 25 % higher than previous years.
- Translated documents for research departments, supporting data collection and reporting
- Replicated flow, style and overall meaning of original texts
- Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts
- Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases
- Worked with other translators to facilitate real time conversations
- Played key role in international business efforts, working with sales and client groups to optimize collaboration
- Reviewed final work to spot and correct errors in punctuation, grammar and translation
Education
Certificate of Higher Education - Developing a Marketing Strategy
Hult International Business School
London 05.2020 -
Certificate of Higher Education - Building your Personal Brand
Hult International Business School
London 05.2020 -
Certificate of Higher Education - Managing Virtual Teams
Hult International Business School
London 05.2020 -
Certificate of Higher Education - Career Management
Hult International Business School
London 05.2020 -
Diploma of Higher Education - Digital Marketing
Shaw Academy
Ireland 01.2018 -
Bachelor of Arts - Law
South East European University
Macedonia 09.2007 -
Certificate of Higher Education - Research Database
EBSCO Information Services
Macedonia 01.2008 -
Bachelor of Arts - Law
University of Barstow California
California 09.2019 - 03.2022
Master of Arts - Law
UOBC
California 05.2022 - Current
Skills
Adaptive team playerundefined
Languages
Albanian, French, English, Macedonian, Serbian, Croatian
Native language
Spanish
Advanced
C1
Italian
Advanced
C1
Latin
Advanced
C1
Arabic
Upper intermediate
B2
Portuguese
Upper intermediate
B2
Timeline
Master of Arts - Law
UOBC
05.2022 - Current
Senior Business Consultant
Amer Quick Plus
03.2022 - 07.2022
Human Resources Operations Manager
Orient Commercial Brokerage
08.2021 - 03.2022
Business Account Manager Consultant
ADAM Global
07.2021 - 03.2022
Certificate of Higher Education - Developing a Marketing Strategy
Hult International Business School
05.2020 -
Certificate of Higher Education - Building your Personal Brand
Hult International Business School
05.2020 -
Certificate of Higher Education - Managing Virtual Teams
Hult International Business School
05.2020 -
Certificate of Higher Education - Career Management
Hult International Business School
05.2020 -
Bachelor of Arts - Law
University of Barstow California
09.2019 - 03.2022
Diploma of Higher Education - Digital Marketing
Shaw Academy
01.2018 -
CRM Specialist
ADCB
08.2016 - 06.2021
Sales Assistant
Azadea, Uterque, Mango
04.2014 - 05.2016
Executive Assistant
EKPLAST LTD
06.2013 - 01.2014
Team Sales Manager
Scott & Fetzer International
01.2011 - 06.2013
Photographer
Ministry Of Culture
01.2010 - 01.2011
Certificate of Higher Education - Research Database
EBSCO Information Services
01.2008 -
Bachelor of Arts - Law
South East European University
09.2007 -
Translator
Ikona Bookstores
07.2007 - 01.2010
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