JONATHAN HAI SHUN YU
Dubai
Summary
Detail-oriented Airport Operations Specialist with over 9 years of aviation industry experience across Emirates and DNATA. Recognized for upholding high standards in service delivery, grooming compliance, and brand representation. Proven ability to supervise teams, manage operational flow, and ensure a visually consistent and polished frontline presence. Combines technical know-how with strong interpersonal skills to enhance passenger experience and uphold corporate image expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Airport Operations
Emirates Airlines (The Emirates Group)
07.2023 - Current
- Led airport operations across critical passenger touchpoints including check-in, boarding, and transfer services, ensuring seamless and secure passenger flow in compliance with international aviation standards and airline specific protocols.
- Strategically allocated resources and optimized manpower planning to align with flight schedules, SLA commitments, and dynamic passenger profiles enhancing on-time performance and customer satisfaction.
- Acted as a central point of coordination between airlines, ground handling units, and regulatory stakeholders to proactively manage operational disruptions, ensuring minimal impact on service delivery and passenger experience.
- Provided operational leadership to a multidisciplinary team, embedding a culture of safety, accountability, and service excellence; implemented behavioral safety frameworks and conducted targeted interventions to mitigate risk.
- Championed safety awareness initiatives and led critical incident debriefs to continuously improve procedural compliance and emergency response readiness.
- Oversaw the day-to-day operations of the check-in zone, including queue flow, special handling requirements, and peak load efficiency consistently achieving KPIs related to on-time departures and resource utilization.
- Directed the setup and closure of check-in counters in coordination with flight control, ensuring real-time alignment with flight movement and gate readiness.
- Supervised the safe operation of aircraft passenger boarding bridges on arrival and departure, enforcing strict adherence to ramp safety protocols and turnaround standards.
- Ensured accurate execution of boarding sequence and baggage reconciliation protocols for high-risk or sensitive flights, collaborating with load control and baggage handling teams.
- Maintained strong liaison with internal departments such as the Flight Management Unit (FMU), Mishandled Baggage, Connections, and Deportee Handling to ensure end-to-end service consistency.
Airport Operations
DNATA (Emirates Group)
01.2016 - 06.2023
- Supervised passenger-related processes including check-in, boarding, and transfer desks to facilitate smooth movement into and out of the aircraft in a safe and efficient manner in line with airline standards and safety regulations.
- Ensured all required resources were assigned to flights according to passenger profiles and SLAs to maintain and enhance passenger satisfaction and operational safety.
- Coordinated between team, airline, and concerned departments in case of any disruptions or irregularities to mitigate impact on customers and operations.
- Resolved any passenger-related issues during check-in, boarding, or transfer and ensured the process aligned with airline and data standards.
- Ensured safety of staff and team by providing support, being a role model in risk exposure, safety behavior, and leadership.
- Conducted regular safety briefings and intervened when actions breached safety protocols; promoted safe behaviors and corrective actions.
- Organized and led a small team on daily operations to ensure compliance with standards and service delivery.
- Worked cross-functionally to ensure check-in process readiness for smooth, on-time operations including queue management and handling of different passenger categories.
- Handled opening and closing of check-in counters, monitoring flight status and boarding activities to ensure punctual departures.
- Operated passenger loading bridges for arriving and departing flights while maintaining procedural safety and preventing aircraft damage.
- Monitored and ensured baggage and boarding sequence requirements were met in compliance with operational standards.
- Communicated effectively with departments including Dnata Flight Management Unit (FMU), Mishandled Baggage, Deportee Handling, and Connections Desk to ensure optimal flight operations.
- As Flight Supervisor, managed operations for premium airlines such as Qatar Airways, Air Canada, SriLankan Airlines, Singapore Airlines, Saudi Arabian Airlines, Cathay Pacific, Norwegian Airlines, Air Blue, Ural Airline, and Ukrainian Airline.
Education
Bachelor of Arts - Mass Communication
Loyola College, Osmania University
01.2014
Skills
- Airport & Ground Operations
- Staff Grooming & Uniform Compliance
- Brand Representation & Visual Standards
- Service Recovery & Passenger Handling
- Safety, Auditing & Regulatory Compliance
- Professional Appearance & Demeanor
- Team Supervision & Staff Briefings
- Communication & Interdepartmental Coordination
- Tools: Microsoft Office Suite, AMADEUS System, Real time control application, Flight management unit (FMU)
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Friendly, positive attitude
- Multitasking
- Excellent communication
- Organizational skills
- Organization and time management
Certification
- Flight Management – Editing & Controlling
- Passenger Handling – Category 9
- Dangerous Goods for Passenger Handling
- Airport Operations Safety Procedures
- Travel Documents & Document Fraud (dnata)
- Uniform & Grooming Awareness (internal training)
- Hospitality learning experience
Languages
English - C2 – Proficient
Telugu - C2 – Proficient
Tamil - C2 – Proficient
Hindi - C1 – Advanced
Timeline
Senior Airport Operations
Emirates Airlines (The Emirates Group)
07.2023 - Current
Airport Operations
DNATA (Emirates Group)
01.2016 - 06.2023
Bachelor of Arts - Mass Communication
Loyola College, Osmania University
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