ARTI SHARMA

• Processing a variety of customer transactions accurately and efficiently in adherence to the bank
• Policies and regulations such as cashing checks, processing deposits, and withdrawals etc
• Performing opening, closing, and other branch servicing duties such as cash and vault balancing; ordering cash cards, checks, and other supplies; completing logs, reports, audits and control checks
• Maintaining and servicing automated teller machines; and cleaning work areas
• Opening and performing account maintenance on certificate of deposit, consumer and business accounts
• Proactively seeking different ways to develop and expand customer relationships
• Achieving personal sales and referral goals
• Enhancing customer satisfaction and the professional reputation of the bank
• I also participate in new hire orientations speaking to the benefits of our banking program to retail partners

• Was part of the most critical and influential clients
• This in turn engage taking client calls and interaction with the client teams on a regular basis
• Major Client handling and looking after their requirements by interacting with them through client service applications like workflow database and Siebel
• Also, taking feedbacks from them and implying effective measures
• SLA Compliance: To ensure regular and stringent quality processing, compliance to accuracy guidelines as per quality benchmark and executing tasks under TAT
• Also, implementing strategic measures to bring incessant improvement in quality standards
• Ensuring that all deadlines are persistently met with adequate controls over the processes handled by the cluster in adherence to TAT, SLA, TRBS, MIS and SOP

.Involved in the initial phase of UAT and End to End testing

· Involved in value additions to the project by bringing changes in the process on timely basis

· Helpdesk Assistance: Handling queries through E-mails, chats and phone, providing quick, effective, accurate and timely online assistance to merchant’s and customer’s queries

· Also handled Merchants Servicing a B2B interaction with the clients and offering Business benefits to them

• Helpdesk Assistance: Handling queries through E-mails, chats and phone, providing quick, effective, accurate and timely assistance to user’s queries, Maintaining quality and discipline in the work, Adding, Building and assigning the e-learning courses and assessment, Creation and maintenance of Knowledge base, Statement of Directives, Standard Operating Procedures, Canned Reponses, macro and micro level process flows
• Team Mentoring: Refresher training for all the team members and keeping the teams in sync with the various process updates
• Audits and Reports: Preparing all the important reports for the process
• Doing weekly and monthly Quality Audits of the team