Artyom Makushchenko

• Organised regular staff training sessions, boosting skills acquisition and knowledge transfer among the workforce.
• Created an inclusive work environment through fair treatment practices fostering diversity and equality among staff members.
• Mediated in disputes between staff members, maintaining harmony within the team.
• Maintained strict adherence to company standards, resulting in consistent quality of work output.
• In charge of the day-to-day operations of the transport department.

• Responsible for all scheduling, dispatching, routing, and planning for different events after checking occupancy levels in five connecting SBU’s

• Making sure that all transport fleet vehicles are properly maintained and serviced.

• Ensured top quality customer service, resulting in high client satisfaction ratings.
• Developed new policies and procedures, improving operational efficiency.
• Managed team schedules to ensure adequate staffing levels at all times.
• Coordinated with other department heads for efficient workflow management.
• Implemented health and safety regulations, ensuring a safe workplace for all employees.
• Fostered a culture of continuous improvement through motivational leadership style.
• Monitored employee performance to identify areas requiring additional training or development efforts.
• Established performance benchmarks for driving productivity growth across the team.
• Improved team morale with regular feedback sessions and recognition of achievements.

• Maintained inventory of key cards and other supplies, avoiding shortages during busy periods.
• Assisted in the training of new concierge staff members, improving service quality.
• Collaborated regularly with hotel management to discuss operational improvements.

• Arranging transportation upon request for the guests.

• Cross training at the Reception as a Front office Associate.

• Awarded “Employee of the Year” for the year 2019-2020

• Managed correspondence, reduced response time by ensuring timely replies.
• Took minutes during meetings with accuracy and precision, facilitated follow-up actions efficiently.
• Streamlined administrative processes to improve office efficiency.
• Liaised with clients and stakeholders for effective relationship management.
• Manage Procedures for International employees & provide guidance on company policies to new joiners.

• Oversaw administrative operations and handled office procurements.

• • Handle personal errands and household tasks.

• Liaised between drivers and management, fostered better work environment.
• Conducted regular vehicle inspections to maintain safety standards.
• Ensured timely deliveries by coordinating efficient transport schedules.
• Organized weekly meetings for effective team communication.
• Ensuring the team follows the SOPs and service standards are maintained.

• Enhancing colleague’s performance by conducting regular appraisals and coaching

• Handling and planning operations by analyzing and coordinating with events team.