Arun Chandran

• Managing complete 3PL operations in an outsourced temperature-controlled warehouse facility of 6000 SQM/10,000 pallet positions in Jebel Ali Free Zone.
• Key Account Executive for Japanese Customer verticals ranging from Electronics/ Automotive/ Medical Devices/Industrial Cargo/ DG cargo.
• Preparation of Logistics Service Agreements(LSA) with Customers and service providers.
• Preparation of SOP’s, Process flows and KPI agreements.
• Closely monitoring the day-to-day warehouse operations and ensure the process flow is followed and agreed KPI figures are accomplished for each Customers.
• Preparation of Daily Tracker reports for Inbound/Outbound shipments and sharing with Customers.
• Inventory checks and reconciliation.
• Monthly billing for Storage charges and the Inbound/ Outbound Transaction’s as per the agreed rates with Customers.
• Checking of Service provider invoices and posting the costs in system.
• Negotiation with vendors for the best rates for spot requirements (E.g.:-Land Transportation, any VAS activity).
• Preparing Local Gate Pass in Dubai Trade for In/Out movements.
• Monthly operational meetings with service providers and customers.
• Preparing root cause analysis report if in case of any service failures and finding the countermeasure to avoid in future.
• Yearly Inventory audits with respective customers.
• Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
• Managed sales plan activities and product launches resulting in expanded revenues and branding.
• Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development.
• Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
• Prepared Value Stream Mapping, Supply Chain Map and implemented Japanese Safety and Quality inductions in warehouse(5S Training/ Kaizen Activities etc)

OCM Operations (Origin Cargo Movement)

• Handling Shipments from Jebel Ali to United Kingdom, France, Poland, Romania, USA etc..
• Monthly Handled volumes 70 to 90 Teu’s.
• Extraction of vendor uploaded POs from ERP system and procuring the space with Carriers based on the required schedule.
• Coordination with Vendors, Overseas agents and Suppliers, Hauliers,Carriers ( MAERSK,CMA, MSC etc.)
• Releasing the CRO’s to customers and arrange for the container pull out from port, SI submissions, Gate in cut-offs.
• Proofreading of BL drafts before approvals.
• Payment settlement with Carriers to get the SWB.
• Invoicing to Customers per PO based on the agreed charges.
• Release the original FCR (Forwarder Cargo receipt) to vendor upon payment receipt.
• Uploading the complete set of documents for destination clearance.