Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic
Arun Lal

Arun Lal

Dubai

Summary

Hardworking employee with customer service, multitasking and time management abilities,Technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Room Service Captain

Armani Hotels & Resort
10.2019 - Current
  • Supervised and trained room service staff to ensure proper customer service.
  • Ensured all orders were accurate, on time, and met the quality standards of the hotel.
  • Conducted weekly meetings with team members to discuss performance goals and objectives.
  • Resolved customer complaints in a professional manner.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.

Room Service Order Taker

Khalidiya Palace Rayhaan by Rotana
Abu Dhabi
10.2018 - 10.2019
  • Answered incoming calls promptly and courteously.
  • Provided accurate information on menu items, special offers, and pricing.
  • Processed payments with cash, credit cards, or other payment methods.
  • Resolved customer complaints in an efficient manner when necessary.

Room Service Senior Waiter

Armed Forces Officers Club & Hotel
Abu Dhabi
07.2011 - 09.2018
  • Greeted customers, took orders, and served food and beverages in a timely manner.
  • Handled payment transactions efficiently and accurately.
  • Conducted daily pre-shift meetings with the staff to review specials for the day or evening shifts as well as any changes in policies or procedures.

Waiter

Avenue Regent Kochi
Kerala
01.2010 - 02.2011
  • Greeted guests and answered questions about menu items.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Education

Diploma in Hotel Management -

Chefs Institute of Hotel Management
Kerala
01-2010

Skills

  • Task Prioritization
  • Friendly, Positive Attitude
  • Leadership
  • Analytical and Critical Thinking

Languages

Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1

Certification

  • WSET Level 1
  • People of Determination Awareness
  • Fire and safety

References

References available upon request.

Timeline

Room Service Captain

Armani Hotels & Resort
10.2019 - Current

Room Service Order Taker

Khalidiya Palace Rayhaan by Rotana
10.2018 - 10.2019

Room Service Senior Waiter

Armed Forces Officers Club & Hotel
07.2011 - 09.2018

Waiter

Avenue Regent Kochi
01.2010 - 02.2011

Diploma in Hotel Management -

Chefs Institute of Hotel Management

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Arun Lal