Arun Nair
Key Account Manager
Dubai
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
16
16
years of professional experience
Work History
Key Account Manager
Etisalat
07.2023 - Current
- Build and maintain strong relationships with key clients, serving as their primary point of contact for all business-related matters.
- Develop and implement strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities.
- Identify upselling and cross-selling opportunities within existing accounts to maximize revenue generation.
- Conduct regular business reviews with clients to assess their needs, address concerns, and provide solutions that meet their objectives.
- Stay updated on industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities.
- Provide exceptional customer service by promptly addressing customer inquiries, resolving issues, and coordinating with internal teams to deliver timely solutions.
Sales Manager
Green Valley Axis General Trading LLC
12.2022 - 07.2023
- Identify business opportunities and conduct market research to find selling possibilities.
- Actively seek out new sales opportunities through cold calling & networking
- Negotiate/close deals and handle complaints or objections.
- Maintain relationships with clients by providing support, information, and guidance.
- Forecasted product sales and achieved quarterly and annual sales objectives.
- Managed complaints with calm, clear communication and problem-solving.
Area Retail Lead
Vodafone Idea Limited
08.2015 - 06.2022
- Accountable for overseeing the daily operations of a retail establishment; maximizing revenue, enhancing customer satisfaction, ensuring that the sales targets are achieved, developing product display techniques, implementing marketing promotion or campaigns, recruiting and training staff, scheduling shifts, performing quality controls, appraising human resources and contributing towards operational objectives.
- Responsible for contributing to the business performance by acquiring high-quality postpaid customers; lifting the base revenue through upselling higher value plans and mobility plus products and ensuring channel and store profitability.
- Spearheading a team of 7 FTEs & 55 Associates; leading business-to-business marketing (B2B /B2C) communications.
- Drove and facilitated best-in-class customer experience across formats, through the rigorous system, process compliance, and customer-centricity; oversaw effective and efficient retail routing and approved all related routing decisions for the region.
- Maintained working knowledge of company systems including all reporting functions; interpreted retail reporting data and offered actionable insights to course correct and achieved client/retailer performance expectations.
- Maintained excellent high-performing teams and proactively ensured clients are executed consistently by addressing retail issues.
- Key Account Management Client Relations Revenue Growth
- Vendor Management Problem Resolution Strategic Planning Supervision and Training
Customer Service Manager
Vodafone West Limited
04.2011 - 07.2015
- Exercised discretion and independent judgment to successfully oversee the operations of the customer service department, and was also responsible for organizing, directing, coordinating, and delegating tasks and training new representatives and support personnel, assisting in developing and documenting processes, and acting as a knowledgeable resource for the team.
- Managed 4 prepaid activation hubs; developed, monitored, and reported on departmental KPIs.
- Regularly reviewed processes to ensure relevance and effectiveness, and refined processes as needed.
- Collaborated with the sales team to propose customer retention solutions based on customer feedback.
Retention Specialist
Vodafone West Limited
09.2008 - 03.2011
- Responsible for collaborating on developing and implementing Postpaid customer retention strategies to increase loyalty and retain business, performing analysis of customer feedback and account data, and negotiating with customers.
- Proactively contacted active clients to enhance customer retention and provided support to clients.
- Built positive working relationships with customers for repeat businesses; analyzed customer account trends; addressed customer concerns and provided solutions to continuously improve retention, upsell, and cross-sell strategy.
- Coached and assisted the direct and indirect team of Vodafone Stores, Mini Store, and Retention On-field Staff while leading.
Education
Master of Business Administration - Marketing & Finance
Nehru College of Management, Bharathiar University
Bachelor of Business Administration - Business Administration
J.G. College of Commerce, Gujarat University
Skills
Microsoft Office (Word, Excel, PowerPoint & Outlook)
Languages
English
Hindi
Gujarati
Malayalam
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementCompany CultureTeam Building / Company RetreatsWork-life balanceHealthcare benefitsPersonal development programsTimeline
Key Account Manager
Etisalat
07.2023 - Current
Sales Manager
Green Valley Axis General Trading LLC
12.2022 - 07.2023
Area Retail Lead
Vodafone Idea Limited
08.2015 - 06.2022
Customer Service Manager
Vodafone West Limited
04.2011 - 07.2015
Retention Specialist
Vodafone West Limited
09.2008 - 03.2011
Master of Business Administration - Marketing & Finance
Nehru College of Management, Bharathiar University
Bachelor of Business Administration - Business Administration
J.G. College of Commerce, Gujarat University
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