ARUN P
Project Engineer
Ajman
Summary
Experienced Network Engineer with over 12 years of experience in . Excellent reputation for resolving problems and improving customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Engineer
AJ Technology LLC
Ajman
12.2021 - Current
- Liaised with stakeholders to keep project goals and deadlines on target.
- Assisted with implementation and support of network monitoring tools.
- Troubleshot complex multi-vendor network service provider issues.
- Created VPN infrastructure and allowed for secure remote connections.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Configuration of Cisco devices - Routers and Switches
Network and System Engineer
Royal United Metal and Glass
Dubai
11.2015 - 11.2021
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Managed key information technology and compliance programs for proactive risk management.
- Developed IT policies to comply with applicable laws.
- Worked with stakeholders to determine implementation and integration of system-oriented projects.
- Configured, tested and maintained Firewalls to achieve maximum performance.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Suggested system updates or changes after conduct in-depth technical reviews.
- Optimized networked software and operating systems by applying updates and patches.
Network Engineer
Classic Fashion Apparel Industry Ltd
Irbid
10.2014 - 09.2015
- Firewall policies in the firewall as per the user requirements
- Network and all other IT assets of our companies in Dubai, Ajman and also in the project sites
- Internet facilities and all other IT related issues in the on-going construction sites of Royal United
- Group Email’s which includes Creation of new emails as required in Office365,GApps and MDameon email serve
- The ISP links and escalating the same to the service provider for failures
- Steering the implementation of VPN’s with Fortinet and Cyberoam Firewalls; ensuring that IT systems, applications, and communication equipment within the organization are managed and maintained in accordance with documented processes, procedures, guidelines, and instructions
- Maintaining network by managing product and capability roadmaps, establishing maintenance procedures, and working with network administrators and other engineers to perform regular network maintenance
- Managing the configuration of IP Cameras, Cisco Switches, Firewalls for various factories and setting up new project sites internet & other IT related requirements; performing network monitoring and reporting IT security incidents
- Actively participating in site visit on weekly/monthly basis or when required and resolving the IT related issues in the sites
- Leading the design and documentation of infrastructure processes, procedures and standards along with the maintenance and preparation of system and software documentation
- Preparing the disaster recovery plans for the network and security devices; interfacing with vendors for network and security products
- Facilitating the activities including renewal of the company owned software, total value subscription of the firewalls, AMC for all the desktops & printers
Service Delivery Engineer
Sify Technologies
Calicut
06.2012 - 06.2014
- Spearheaded configuration and fixing of Cisco routers (1721, 1841, 1905 & SRP 521), firewalls and fortigate UTM as per the customer requirement.
- Successfully configured different last miles via Wireless Broadband, Metro Ethernet, Leased Line, ISDN
- Steered the project management activities and led the implementation of service like MPLS, IPVPN, Internet
Customer Engineer
HCL Infosystems Ltd
Cochin
06.2007 - 06.2012
- Led the installation, configuration, monitoring and troubleshooting of CISCO, Nortel Routers & Switches, Leased Line & ISDN Circuits, Nortel & Avaya IP Phones, V.35, G703 and PSTN Modems
- Successfully resolved the connectivity issues, interpreted testing results with different Telecom Companies; engaged with coordination & escalation with Telecom Vendors for Incident resolution
Education
Diploma - Engineering
Board of Technical Education
Skills
IT Infrastructure ManagementRouting & Switching - CISCOInstallation, Configuration & TroubleshootingProject ManagementBusiness Continuity PlanningClient EngagementIT Asset ManagementLeadership & Team ManagementProfile SummaryPresently associated with Royal United Metal and Glass, LLC Ajman as Network and System Engineer, thereby helping users in installation, configuration, maintenance, support, optimization and ongoing usability of system hardware, software and communication linksForward-focused professional with expertise in spearheading networking operations, security operations, project management and system administration with a focus on delivering innovative solutions in the organization and bringing top-line resultsSuccessfully managed installation, configuration, maintenance, migrations and monitored large scale engineering systems and application software, hardware devices with a focus on systems/ network administration including diverse networking set-upsResourceful in monitoring network performance including maintenance, upgrades, and back-up/recovery responsibilities including software (operating systems, applications, and data) and hardware (process control domain equipment and network equipment (switch, router, and firewall)Led the configuration of Cisco Switches, Firewalls for various factories, configuration and management of CISCO and Nortel routers and switchesLAN/WAN Hands-on (Expert)Switch,Router,Wireless (Expert)Microwave Link , Network Performance Monitoring(Expert),ITIL Process, IT Room Infrastructure maintenance , IPT Knowledge, New Office Setup,ISP Co-ordination (DU & Etisalat),Basic System Admin Knowledge(AD and Services),Documentation, Preventive Maintenance of Networking ecquipment’sPioneered the ownership and smooth implementation of wider IT functions pertaining to IT Project Management including Network/ Security Planning & Administration, Networking and Network Security and Information SecurityCompetent professional with exceptional application knowledge, dependable expertise and excellent analytical, communication, interpersonal & problem-solving skillsHCL Infosystems Limited as Desktop & Network EngineerHighlightsRoyal United Metal and GlassRamped up incident Service Level Agreement (SLA) adherence from 99% to 100% through daily reviews; improved recovery times for complex incidents, 99% were resolved same day (up from 99% over 12 months)Resolved all networking problems for minimum downtime and maximum availability/connectivity of networks within SLA parameterSupervised asset management to provide high availability with low inventory holdings; facilitated IT Asset standardization for bulk purchase benefit and lower cost of ownershipManaged the design, installation, upgradation, maintenance, and troubleshooting of NetworksLed IT Management and Systems Administration for the corporate network of 500 users and 6 servers in a 24-hour production environment while maintaining 99% uptime of network resourcesClassic Fashion Apparel Industry LtdSuccessfully managed network of the other classic group companies in Dubai, Ajman and India; steered all the network CCTV cameras and NVR’s in the various factoriesSpearheaded the configuration ofFirewalls (Fortinet & Cyberoam), creating user policies and VPN’s towards various officesPrepared disaster recovery plans for the network and security devices; interfaced with vendors for network and security products; engaged in monitoring all ISP WAN linesMonitored network performance and ensured its maximum availability and reliability employing oversight with respect to network security for timely situational incident analysis and remediation
Spearheaded configuration and fixing of Cisco routers, firewalls as per the customer requirement
Successfully configured different last miles via Wireless Broadband, Metro Ethernet, Leased Line, ISDNSteered the project management activities and led the implementation of service like MPLS, IPVPN, InternetLed the installation, configuration, monitoring and troubleshooting of CISCO, Nortel Routers & Switches, Leased Line & ISDN Circuits, Nortel & Avaya IP Phones, V35, G703 and PSTN ModemsSuccessfully resolved the connectivity issues, interpreted testing results with different Telecom Companies; engaged with coordination & escalation with Telecom Vendors for Incident resolutionCertification
CCNA Certified, 15th May 1987 || Languages Known: English, Malyalam and Hindi || Address: Flat 1302, Dalma Building, Sharjah, UAE || Passport Number: P5819931 || Driving License No.: 662799 || Nationality: Indian || Marital Status: Married || No. of Dependents: 1|| Visa Status: Employment Visa – Valid till Jan 2022
Timeline
Project Engineer
AJ Technology LLC
12.2021 - Current
Network and System Engineer
Royal United Metal and Glass
11.2015 - 11.2021
Network Engineer
Classic Fashion Apparel Industry Ltd
10.2014 - 09.2015
Service Delivery Engineer
Sify Technologies
06.2012 - 06.2014
Customer Engineer
HCL Infosystems Ltd
06.2007 - 06.2012
Diploma - Engineering
Board of Technical Education