ARUN PARACKAL

• Heading the Regional team for implementation of new TMS for the region.
• Creation of Customer Reports & Internal Reports for management .
• Implementation of Transport Management System across the region.
• Identify areas for process improvement & optimization through the use of digital tools & technologies
• Work with cross functional teams to streamline workflows and enhance efficiency
• Collaborate with change management teams to ensure a smooth transition to digital solutions
• Lead or contribute to digitalization projects, ensuring they are delivered on time and within budget
• Stay informed about industry trends and best practices in digitalization
• Establish key performance indicators(KPIs) to measure the success of digital initiatives
• Preparation of Customer SOP's and Reports.
• Training Ops staff on customer SOP
• Act as a bridge between Ops and IT
• Development and Maintain EDi for customers & Vendors.

• Process Analysis and Improvement: Identify, analyze, and evaluate existing business processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Cross-Functional Collaboration: Collaborate with stakeholders across different departments and functions to understand their business needs and challenges.
• Process Documentation and Standardization: Management of SOP for customer , Operations and MDM
• Change Management: Lead change management initiatives to drive adoption of new processes and procedures.
• Performance Monitoring and Reporting: Establish key performance indicators (KPIs) & monitoring them.
• Technology Integration: Leading Projects for Integration.
• Continuous Improvement Culture: Foster a culture of continuous improvement within the organization.

Focus Areas-

• Strategic planning: Achieving the Budgeted GP, Controlling cost
• Team leadership: Managing the complete Operations team with high level of productivity.
• Carrier management: Establishing and maintaining relationships with carriers, and other service providers, negotiating contracts, rates, and service levels to ensure optimal performance and cost-effectiveness.
• Compliance and regulatory affairs: To ensure compliance with all relevant regulations, including customs requirements, safety standards, and environmental regulations, to minimize risk and ensure legal compliance.
• Customer service: Collaborate with sales and customer service teams to understand customer requirements and expectations, ensuring timely and accurate delivery of goods and services to meet customer needs.
• Vendor Management: Managing all vendors for insurance and lability contracts.

• Capacity Management with premium carriers
• Management of complete Team
• RFQ handling for major customers
• Handling end to end SEA AIR transportation mode
• Vendor Management
• Monitoring Operational KPI
• Achievement of Profitability on a file level

• Operations: Responsible for handling complete Air freight Operations
• Customer Service: Handling customers for air freight department and meeting KPIs
• Process Documentation and Standardization: Management of SOP for customer , Operations.
• Development of new products like AIR - AIR, SEA AIR etc.

• Responsible for complete SEA AIR Operations.
• Maintaining customer Reports
• Archieving customer KPI
• Liasing with Dnata and Carriers.
• Capacity planning with Ocean and Air Carriers
• Ensure GP targets are achieved
• Manage relevant reporting of management and financial information for the higher level Management

• Handling Third Party Logistics for all their key accounts.