Arun Patial
Dubai,UAE
Summary
Results-driven Store Manager with 10+ years of experience in retail operations and sales leadership, consistently delivering revenue growth and strong KPI performance (conversion, UPT, ATV, SPSF). Proven expertise in customer experience (CX), team development, recruitment, training, and performance management, building high-performing teams that exceed targets. Skilled in visual merchandising (VM), inventory optimization, and P&L management, leveraging retail analytics and data-driven strategies to maximize profitability, enhance customer engagement, and drive overall store productivity in competitive retail environments.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Store Manager
Skechers
DUBAI, UAE
2016.10 - 2026.04
- Drove revenue growth and achieved company objectives by delivering exceptional customer experience (CX) and maximizing store performance.
- Led and developed a high-performing team (20+ staff) through coaching, performance management, and succession planning.
- Consistently exceeded sales targets and KPIs including conversion rate, UPT, ATV, and sales per square foot (SPSF).
- Achieved an average of 140% Target vs Achievement over 12 consecutive months through strong execution and team leadership.
- Implemented data-driven sales strategies using KPI tracking, retail analytics, and performance dashboards.
- Managed inventory control and stock optimization, including replenishment, shrinkage control, and stock accuracy.
- Executed visual merchandising (VM) and planogram compliance to enhance store presentation and drive sales.
- Ensured seamless omnichannel operations including in-store sales and endless aisle solutions to capture missed sales.
- Maintained full compliance with SOPs, audit standards, and loss prevention policies.
- Managed store P&L, budgeting, and cost control, while analyzing sales, margins, and operational performance metrics.
Department Manager
H&M
2015.10 - 2016.09
- Led end-to-end recruitment and hiring, onboarding top talent aligned with business needs, followed by structured training, mentoring, and continuous feedback to build a high-performing team.
- Delivered effective training and performance coaching, enabling the team to achieve or exceed sales targets 92% of the time over a 12-month period.
- Ensured exceptional customer experience (CX) across sales floor, fitting rooms, and POS, improving conversion rate, CSAT, and revenue growth.
- Maintained shop floor standards in line with Department Guidelines and Visual Merchandising (VM) directives, collaborating with the VM Manager to develop and implement merchandising strategies that enhanced product visibility, store presentation, and sales performance.
- Planned and executed store operations and departmental strategies aligned with business needs, sales trends, and commercial priorities.
- Enforced SOPs, health & safety, and audit compliance, while conducting performance evaluations and feedback sessions to drive employee engagement and a high-performance culture.
Flagship Store Manager
Levis
2012.10 - 2015.10
- Analyzed market trends, customer behavior, and retail analytics to develop data-driven store strategies that increased customer engagement, footfall, and revenue growth.
- Managed end-to-end customer experience (CX) by resolving queries and service issues promptly, improving customer satisfaction (CSAT) and brand loyalty.
- Ensured strict adherence to SOPs, audit standards, and operational compliance, consistently maintaining high-impact visual merchandising (VM) standards.
- Led recruitment, onboarding, training, and performance management of sales advisors, driving continuous people development and succession planning.
- Fostered a strong team culture through effective communication, coaching, and performance evaluations, improving employee engagement and productivity.
- Optimized store layout, space planning, and product placement to enhance customer journey, product visibility, and conversion rate.
- Consistently achieved and exceeded sales targets and KPIs including conversion rate, UPT, ATV, and sales per square foot (SPSF) through proactive performance monitoring and corrective actions.
- Strengthened brand image and in-store experience by maintaining excellence in visual merchandising, store presentation, and housekeeping standards.
- Streamlined operations through workforce planning, staff scheduling, and resource allocation, improving operational efficiency and cost control.
- Increased employee retention and team stability by implementing motivation, recognition, and development programs, supporting long-term business performance.
Education
BBA - Management
Punjab Technical University
IndiaDiploma - Marketing & Advertising
State Technical Institute
Himachal, IndiaSkills
- Retail Operations & Store Management
- Sales Strategy & KPI Management (Conversion, UPT, ATV, SPSF)
- Customer Experience (CX) & Customer Satisfaction (CSAT/NPS)
- Team Leadership, Recruitment & People Development
- Visual Merchandising (VM) & Brand Standards Execution
- Inventory Management & Stock Optimization (Sell-through, Shrinkage Control)
- Retail Analytics & Data-Driven Decision Making
- P&L Management, Budgeting & Profitability Optimization
Certification
- Certified AGLDP, APPAREL GROUP.
- Certified AMP (APPAREL MANAGER PROGRAME), APPAREL GROUP .
- Certified DLP (DENIM LEADERSHIP PROGRAME) , LEVIS INDIA PVT LTD .
Accomplishments
- Maintained an exceptional 99% average score in Mystery Audits at Levi’s (2013–2014), demonstrating strong compliance with global retail standards.
- Selected for international training at Oxford Street flagship store (H&M, London), gaining exposure to global retail best practices and customer experience excellence.
- Achieved a 100% score in DSES Mystery Audits at Skechers, consistently delivering top-tier operational and service standards.
- Delivered outstanding commercial performance at Skechers DOM with consistent overachievement:
- Led the store to record-breaking performance, achieving highest-ever Month-to-Date sales:
- Drove sustained growth, achieving highest-ever Year-to-Date sales:
- Consistently exceeded company expectations by delivering top-performing store results across sales, operations, and customer experience metrics.
121% YTD Target Achievement (2021)
127% YTD Target Achievement (2022)
131% YTD Target Achievement (2023)
AED 1.9M (2024)
AED 2.1M (2025)
AED 16M (2024)
AED 18M (2025)
Timeline
Store Manager
Skechers
2016.10 - 2026.04
Department Manager
H&M
2015.10 - 2016.09
Flagship Store Manager
Levis
2012.10 - 2015.10
Diploma - Marketing & Advertising
State Technical Institute
BBA - Management
Punjab Technical University