Summary
Overview
Work history
Education
Skills
Custom
Accomplishments
Timeline
Generic
Arun Paul

Arun Paul

Dubai,United Arab Emirates

Summary

Seasoned Technical Product Manager with 15+ years in IT and over a decade of experience driving digital transformation in the insurance industry. Proven expertise in leading end-to-end product development, enhancing operational efficiency, and aligning cross-functional teams to deliver high-impact insurance technology solutions. Skilled in translating complex business requirements into scalable, user-centric products. Now seeking to apply this deep domain knowledge and technical leadership to accelerate product innovation and growth in the dynamic landscape of insurance aggregation.

Overview

16
16
years of professional experience
4
4
years of post-secondary education

Work history

Technical Product Manager – IT

Intertec Systems LLC
Dubai, UAE
10.2023 - Current
  • Led the design and delivery of end-to-end insurance technology solutions across Motor and Non-Motor lines of business, enabling scalable aggregator integration and digital transformation.
  • Defined and executed a product roadmap aligned with business goals and InsurTech trends, ensuring readiness for partner APIs, embedded insurance, and white-labeled B2B offerings.
  • Conducted competitive benchmarking and user research to identify industry gaps, refine product strategy, and prioritize high-impact features tailored for aggregator ecosystems.
  • Developed a centralized Product Management module to configure products, covers, pricing, and underwriting rules across multiple lines of business, enabling faster time-to-market for aggregator onboarding.
  • Built a customer-facing B2C portal for quote-to-policy journeys, renewals, and claims tracking—optimized for aggregator use via REST APIs and mobile responsiveness.
  • Created a B2B intermediary portal empowering brokers and agents to issue and manage policies, view commissions, and serve their clients—complementary to aggregator channel operations.
  • Led the development of core underwriting and claims engines, including rules-based workflows, document digitization, and claims tracking aligned to aggregator SLAs.
  • Designed and delivered supporting portals to enhance operational efficiency:
    Garage Portal – streamlining motor claim repairs and approvals
    Salvage Portal – managing total loss assets and resale tracking
    Legal Portal – automating litigation case workflows and status tracking
  • Developed comprehensive Premium and Claims Registers with executive dashboards to support underwriting analysis, aggregator performance insights, and MIS reporting.
  • Individually built full demo environments for all modules—used for aggregator demos, investor presentations, and internal stakeholder validation.
  • Owned the complete API layer, enabling seamless integrations with aggregators, payment gateways (e.g., Stripe, Tabby), UAE RTA/EVG systems, and partner platforms.


Deputy Manager - IT

National Life and General Insurance Company SAOG
Muscat
10.2013 - 09.2023
  • Led the development and maintenance of General Insurance applications, covering Motor (Individual & Fleet) and Non-Motor lines of business, with end-to-end ownership from requirements gathering to Go-Live.
  • Designed and enhanced the Motor Insurance System, introducing modules for risk management, pricing adjustments, and flexible product configurations aligned to market demands.
  • Implemented Business Rule Engine and Pricing Engine to allow dynamic rate adjustments, discounts, and referral workflows for underwriters and branches.
  • Delivered critical features in the Underwriting Module, including:
    Loading/Discount Management, Referral Handling, Policy Cancellations, Key Customer Segmentation
  • Drove claims digital transformation by implementing a paperless document management system and developing:
    Garage Portal – for automated repair workflows
    Salvage Portal – to digitize salvage handling and resale tracking
  • Simplified customer journeys via a self-service portal and mobile app, with Pay Link integration for digital premium collection.
  • Integrated UAE ROP web services (License, Vehicle, Offense, Claim) for automated data validation during policy purchase and renewal.
  • Spearheaded API integrations with channel partners, brokers, and banks to enable direct issuance and renewal from third-party platforms.
  • Played a key role in:
    Oracle Fusion migration for finance
    Company rebranding during post-merger transitions
    Supporting over 250 sales touchpoints including brokers, agents, and bancassurance partners
  • Implemented and supported Ezynsure (Beyontec) core system for Non-Motor LOBs (Property, Engineering, Liability, Marine, Travel), ensuring vendor coordination, integration, and operational rollout.
  • Actively involved in treaty setup and validation, finance closing processes, and audit coordination.
  • Delivered comprehensive MIS dashboards and registers with drill-down analytics on premiums, claims, and commissions.
  • Automated incentive computation, reducing manual finance effort and improving turnaround time.
  • Contributed to the design and launch of Individual Credit Life and Embassy Insurance products.

Analyst

Accenture
Chennai
02.2012 - 09.2013
  • Designed and implemented health claims services system which was a manual activity before
  • It helped users to settle the claims faster
  • Claims settlement ratio increased by 5% after this implementation
  • Devised simplified tool to calculate corporate SI in enrollment module which was a manual activity before
  • It helped to enroll 10 large customers per day
  • Implemented pre-auth validation program which helped doctors to have better control in the approval process.

Programmer

Share khan Limited
Mumbai
11.2010 - 02.2012
  • Developed and delivered web and Windows applications, contributing to requirement gathering and BRD preparation
  • Designed and implemented a high-performance exchange simulator that processed large data feeds and provided a realistic trading experience
  • The simulator gained rapid popularity, boosting customer growth and enhancing traders' understanding and hands-on experience.

Software Developer

Otis Elevators (Consultant)
Mumbai, India
07.2009 - 11.2010
  • Led requirement gathering, design, development, and support processes.
  • Developed and maintained .NET-based applications for Incident Management and Annual Equipment Survey
  • Created and delivered various alert mechanisms and dashboards tailored to business needs

Education

Bachelor of Engineering - Electrical and Electronics Engineering

Govt. College of Engineering, Anna University - Tirunelveli
08.2004 - 05.2008

Skills

  • Product Management: Defined product vision, roadmap, and lifecycle strategies across multiple insurance lines, improving customer satisfaction and accelerating time-to-market
  • Project Delivery: Led full-cycle project execution using Agile methodologies, delivering complex insurance modules on time and within scope
  • Stakeholder Engagement: Collaborated effectively with cross-functional teams, business users, and partners to ensure alignment on product goals and priorities
  • Vendor Coordination: Managed vendor-driven solutions (eg, Ezynsure), negotiated SLAs, and ensured successful integration and enhancement of core insurance systems
  • Insurance Domain Expertise: In-depth knowledge of Underwriting, Claims, Reinsurance, Policy Issuance, Finance, and Accounting within the General Insurance space
  • Aggregator Integration: Hands-on experience integrating quote and policy APIs with external aggregators, banks, and brokers to enable seamless digital transactions
  • Digital Transformation: Drove digitalization initiatives across customer journeys, claims workflows, garage, legal, and salvage portals
  • Programming & Frameworks: Proficient in ASPNET, C#, NET Core Web API, Nodejs API, Reactjs, and WCF
  • Database Technologies: Experienced in SQL Server, Oracle, and MySQL for transactional and analytical data management
  • API Design: Designed scalable REST APIs to support aggregator integration, customer portals, and backend systems
  • Version Control: Used Git to ensure code integrity and streamline team collaboration
  • Reporting & Dashboards: Created actionable dashboards in Power BI for monitoring sales, renewals, claims, and profitability
  • Team Leadership: Managed and mentored teams of up to 10 developers, boosting delivery velocity and quality
  • Problem Solving & Critical Thinking: Proactively resolved technical and operational issues, reducing downtime and enhancing performance
  • Agile Tools & Methodologies: Adept in Agile delivery using tools like Jira for sprint planning, backlog management, and progress tracking

Custom

Skilled in Teamwork and Collaboration, Excellent Written and Verbal communication skills, Efficiently managed both in-house teams and vendors, Efficient Stakeholder Management, Experienced in all aspects of General Insurance from quote creation to accounting of the receivables and payables

Accomplishments

  • Customer Satisfaction: Enhanced customer satisfaction through targeted product improvements and effective management.
  • Project Delivery: Consistently delivered projects on time and within budget, achieving a high success rate.
  • System Efficiency: Significantly reduced system downtime through enhanced support protocols.
  • Productivity Boost: Improved team productivity while leading a team of 10 developers.
  • Feature Development: Streamlined policy purchases and renewals with the implementation of Click2Pay and Click2Renew functionalities.
  • Reporting and Analysis: Produced over 50 reports and dashboards to aid in pricing and loss ratio analysis.
  • MIS Development: Developed a Marketing MIS for detailed analysis of premiums, commissions, and claims across all lines of business.
  • Audit Management: Effectively managed internal and external audits to ensure compliance and system integrity.
  • Employee of the Month: Recognized multiple times as Employee of the Month for outstanding performance.
  • Appreciation and Awards: Honored with an Appreciation Shield for successful VAT implementation and Finance system migration

Timeline

Technical Product Manager – IT

Intertec Systems LLC
10.2023 - Current

Deputy Manager - IT

National Life and General Insurance Company SAOG
10.2013 - 09.2023

Analyst

Accenture
02.2012 - 09.2013

Programmer

Share khan Limited
11.2010 - 02.2012

Software Developer

Otis Elevators (Consultant)
07.2009 - 11.2010

Bachelor of Engineering - Electrical and Electronics Engineering

Govt. College of Engineering, Anna University - Tirunelveli
08.2004 - 05.2008

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Arun Paul