ARUN PILLAI
Mussafah
Summary
Senior QA/Test Lead with 15+ years of experience in testing software applications in Manual and Automation Testing. Experience in leading/managing team up to 15 resources on multiple projects simultaneously. Experienced in leading testing effort with the Product team, Development team, onshore and offshore QA team. Managing design, development, and execution of the entire test process, track and report the progress of test execution; document and coordinate the detailed execution plan for all cycles to support testing.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Team Lead Software Quality Assurance
ETIMAD RESEARCH & DEVELOPMENT, LLC
03.2017 - Current
- Serve as a key member of the software development team as the lead QA tester on development projects for government clients
- Supervise a 10-member software QA testing team in developing and implementing quality assurance and quality control methodologies to ensure compliance with QA standards and customer specifications
- Experience with Agile Methodologies
- Customized and enhanced the Jira ticketing system, enabling easy access for the QA Team and more effective project management capabilities
- Managed the defect analysis system and identified functions in the application to be tested based on importance and prioritized based on deadlines
- Led product demonstrations with clients and internal cross-functional stakeholders, as well as training team demonstrations to highlight new product capabilities
- Management of PSIM servers to ensure that they are working in their optimal capacity
- Responsible for the integration of sensors to PSIM and VMS
- Integrate subsystems to the PSIM solution for onshore and offshore sites
- Conducted team status and planning meetings to facilitate open communication
- Planning and coordinating testing activities including resources and task allocation
- Analysed and reviewed business requirements and functional design specifications with developers, project managers, to ensure all requirements are met
- Developed, maintained test plans, tested strategies, tested cases while performing all testing activities including functional, integration, system, regression testing
- Worked with database administrators and developers to identify and carry out appropriate performance and load testing
- Monitoring change request and executing Regression testing on all changes to functionality
- Logged defects in detailed, understandable, reproducible way, tracking all assigned defects through to closure and interacting with members of Development Team to resolve discovered defects
- Involved in UAT test scripts creation and execution
- Provided feedback on issues to development teams to insure highly corrective solution for the problems encountered
- Experience with In-Sprint testing, System Integration Testing (SIT), and other non-functional tests such as capacity, performance, load and penetration testing
- Reported weekly status to management on a timely manner.
Sr. Tester & Business Analyst
Z CARE TECHNOLOGIES, LLC
02.2015 - 03.2017
- Apply technical, project management and leadership expertise to implement EMR/HIS application in a cost-effective manner by identifying project requirements and clearly communicating them to all stakeholders, facilitators and partners
- Assist in the installation of new client software packages, while upgrading existing client systems
- Work with clients during planning, training and implementing of software suites
- Train end-users and system administrators on proper use of software
- Document all facets of implementation process and provide pre-implementation and post-go live support when needed, serving as liaison between client and development team
- Customized EMR software for healthcare client
- Analyzed business needs of healthcare clients
- Understanding the overall system and its workflow
- Responsible for Functional Testing
- Used Selenium Framework for automation testing
- Knowledge of monitoring, profiling and tuning tools eg HP Loadrunner, HP Diagnostics, HP Openview, J-probe, J-Meter
- Installed, maintained, and upgraded new and existing software
- Collaborated with team leads, business partners, and clinical experts in customizing software
- Reviewed and corrected technical software issues
- Designed and implemented multiple clinical workflows
- Wrote technical manuals and trained clients on software use
- Created functional specifications for reports, interfaces, extensions, and forms
- Assisted in preparation of process flow diagram and other UML diagrams using MS Visio
- Participated in meetings with clients to solve all system issues, achieving client satisfaction
- Worked with product owners to host internal product training sessions and generate product summaries/reference materials, introducing client-facing departments to new product features
- Implemented and controlled change management requests from client
- Maintained functional knowledge of LIS and RIS.
HIS Business Analyst & Tester
MAIDIS INTERNATIONAL LLC
10.2013 - 01.2015
- Implemented HIS application in a cost-effective manner by identifying project requirements and clearly communicating them to all stakeholders, facilitators, and partners
- Analyzed client’s business needs and collaborated with users to analyze processes and partner with developers to design and implement new features and increase system efficiency
- Wrote functional specifications for reports, interfaces, extensions, and forms
- Completed various project activities, such as information gathering, information analysis, and functional or business requirements documentation
- Responsible for Functional and Automation testing
- Helped prepare process flow diagram and other UML diagrams using MS Visio
- Participated in client meetings to solve all system issues and achieve client satisfaction
- Worked with product owners to provide internal product training sessions and generate product summaries/reference materials introducing client-facing departments to new product features
- Maintained functional knowledge of HIS, LIS and RIS
- Provided HIS functional support to customers
- Analyzed logs and coordinated issues related to development team.
IT & Communications Technical Support
AL NOOR HOSPITAL
03.2010 - 09.2013
- Analyzed and developed system requirements or specifications, including functional and non-functional design
- Installed, upgraded, and maintained all enterprise OS
- Managed Microsoft Active Directory users, computers, and groups, creating user accounts, and passwords, while setting group policies
- Oversaw and monitored DHCP and designed DHCP scope
- Installed, maintained, and troubleshot HIS
- Serviced more than 800 client computers and more than 500 printers
- Handled file and print server administration
- Provided on-call and technical support to multiple users and groups on specific operational and application issues
- Served as front-line interface to users for help desk support calls
- Designed hardware requirements necessary for HIS installation
- Provided functional support for HIS, LIS, RIS, and ERP
- Ensured help tickets logged in line with support processes
- Supported all company personnel involved in implementation of IT systems
- Offered technical, desktop, and remote desktop support
- Secured networking experience with switches, routers, hubs, cables, LAN, and WAN
- Updated virus definition for Kaspersky and Symantec software
- Configured and installed hardware devices and related software
- Programmed and maintained Nortel Option 61 C Terminal PBX system
- Troubleshot technical issues related to telephone system
- Configured, programmed, and troubleshot Avaya Wireless IP phones.
Software Testing Specialist
One-Stop Network Solutions
11.2008 - 01.2010
- Assisted with User acceptance testing and defect tracking for the software releases.
Education
Master of Computer Applications -
Dayananda Sagar College
06.2008
Bachelor of Computer Applications -
Dayananda Sagar College
06.2005
Skills
- Manual Testing
- Project Management
- Agile Scrum
- Automation Testing
- Training & Development
- Black box Testing
- Testing & Implementing PSIM Systems
- Testing & Implementing Healthcare Systems
- Integration/System/OSAT and UAT Testing
- Python scripting and Selenium
- Configuring Message-broker software's like Rabbitmq & Kafka
- Experience in tools like Postman and GIT
- Worked with sql server, postgresql and mysql
- Configuring Video Management Systems (Latitude, Milestone) and Analytics Softwares (AgentVi, Ipsotech)
- VMware Sphere, VMware ESXI 55
Certification
- Prince2 Registered Practitioner, 2016
- VMware Certified Professional, Data Center Virtualization (VCP5-DCV), 2015
- Certified Agent VI Installer
Languages
English
Arabic
Malayalam
Hindi
Urdu
Training
ERP SAP Training, Sales & Distribution Module, Global Enterprise Infotech Solutions, Bangalore, 2008
Timeline
Team Lead Software Quality Assurance
ETIMAD RESEARCH & DEVELOPMENT, LLC
03.2017 - Current
Sr. Tester & Business Analyst
Z CARE TECHNOLOGIES, LLC
02.2015 - 03.2017
HIS Business Analyst & Tester
MAIDIS INTERNATIONAL LLC
10.2013 - 01.2015
IT & Communications Technical Support
AL NOOR HOSPITAL
03.2010 - 09.2013
Software Testing Specialist
One-Stop Network Solutions
11.2008 - 01.2010
Master of Computer Applications -
Dayananda Sagar College
Bachelor of Computer Applications -
Dayananda Sagar College
- Prince2 Registered Practitioner, 2016
- VMware Certified Professional, Data Center Virtualization (VCP5-DCV), 2015
- Certified Agent VI Installer
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