ARUN SINGH
Dehradun,India
Summary
Results-driven Team Leader with MBA, delivering operational efficiency and effective business management. Utilises ERP software to streamline tasks and maintain accurate financial records. Guides teams of 20–30 employees to uphold high standards and enhance client satisfaction. Ready to drive value and success in diverse corporate environments.
Overview
5
5
years of post-secondary education
11
11
years of professional experience
Work history
Current Position
Al Thaher Chemicals Trading LLC
Dubai, UAE
2024.06 - Current
- Streamlined physical/digital filing and managed databases to enhance office organisation and accessibility.
- Processed invoices and expense reports, performed bookkeeping, and executed secure cash transactions with precise record-keeping to ensure financial accuracy.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
Team Leader
iEnergizer
, India
2022.01 - 2024.01
- Led team of 20–30 employees in Flipkart India online shopping process, achieving consistent target performance through effective leadership.
- Maintained punctuality and professional standards to ensure seamless daily operations in e-commerce environment.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Increased team cohesion by implementing regular feedback sessions.
- Improved customer satisfaction through close collaboration with the team.
Relationship Manager
Club Mahindra Holidays
Dehradun, India
2020.06 - 2022.01
- Managed high-value accounts at Mahindra & Mahindra Group, cultivating strong long-term partnerships that ensured high customer satisfaction levels.
- Spearheaded proactive lead generation initiatives, leveraging communication and listening skills to convert prospects into long-term clients, driving business growth.
- Organised team meetings, facilitated effective communication among members.
- Implemented innovative ideas for better relationship management practices.
- Maintained comprehensive knowledge of market trends, predicted future patterns effectively.
Sales Executive
SOTC
Ambala, India
2018.01 - 2020.01
- Accelerated sales growth at SOTC Travel by engaging prospective travellers and selling customised FIT and Group outbound international holiday packages, contributing to increased revenue.
- Utilised deep destination knowledge to build trust with clients, handle complex travel itineraries, and secure high-value bookings while maintaining professional conduct.
- Conducted comprehensive market research for identification of emerging trends in consumer behaviour, contributing towards strategic planning process accordingly.
- Crafted compelling pitches for securing high-value deals with clients.
- Fostered a positive team environment, resulting in increased morale and performance amongst staff members.
F&B Service Executive
Carlson Hotel Park Plaza
DELIVERY (NCR), INDIA
2015.05 - 2016.04
- Provided premium 4-star luxury service and managed high-volume tables, consistently exceeding guest satisfaction standards.
- Coordinated kitchen-to-table operations and encouraged menu upselling, enhancing dining efficiency and boosting average check sizes.
- Led team for successful execution of annual corporate goals.
- Achieved increased customer satisfaction with focused marketing campaigns.
- Introduced new product lines to increase company visibility in the market.
Education
Master of Business Administration -
Hemwati Nandan Bahuguna Garhwal University
Dehradun, India 2016.01 - 2018.01
Bachelor of Hotel Management - undefined
Hemwati Nandan Bahuguna Garhwal University
Dehradun, India 2012.01 - 2015.01
Skills
- Hospitality Systems & ERP: ERP Software Administration, Property Management Systems (PMS), POS Systems, Inventory Management Tools
- Luxury Service Standards: Guest Relations Management, VIP Guest Protocols, Escalation Resolution, High-Volume Fine Dining & Banqueting Operations
- Revenue Management
- Financial & Corporate Operations: Financial reconciliation, Logistics management
- Team Leadership: Team management, Quality assurance, Performance coaching, Operational Governance
- Calm under pressure
- Problem-solving
- Communication skills
- Linguistic Proficiency: Fluent in English and Hindi
Professional Development
- Leadership and Management Skills
- Continuous development of leadership capabilities through practical experience in team management and organizational growth initiatives.
Timeline
Current Position
Al Thaher Chemicals Trading LLC
2024.06 - Current
Team Leader
iEnergizer
2022.01 - 2024.01
Relationship Manager
Club Mahindra Holidays
2020.06 - 2022.01
Sales Executive
SOTC
2018.01 - 2020.01
Master of Business Administration -
Hemwati Nandan Bahuguna Garhwal University
2016.01 - 2018.01
F&B Service Executive
Carlson Hotel Park Plaza
2015.05 - 2016.04
Bachelor of Hotel Management - undefined
Hemwati Nandan Bahuguna Garhwal University
2012.01 - 2015.01