Arun Sudarsan

• Implemented operational strategies and effectively built customer and employee loyalty.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and maintained relationships with customers and suppliers through account development.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Collaborated with cross-functional teams to develop innovative solutions.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Trained and guided team members to maintain high productivity and performance metrics.
• Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

• Developed and maintained relationships with customers and suppliers through account development.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Managed senior-level personnel working in marketing and sales capacities.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Negotiated and worked on signing new OEM Representations in UAE
• Signed Contracts with DANFOSS and SHIFT to be Technology Partners
• Being the Catalyst in the Indigenous Development of new Hybrid and Propulsion Systems
• Actively Involved in the Technical Design of new Automation Products.
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• Cross-trained existing employees to maximize team agility and performance.
• Accomplished multiple tasks within established timeframes.
• Developed and maintained relationships with customers and suppliers through account development.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Met with customers to discuss service needs and develop effective and practical solutions.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Met with customers to discuss service needs and offer available solutions.
• Analyzed service reports to identify areas of improvement.
• Maintained records of service transactions and customer feedback for future reference.
• Hired, trained and supervised team of service staff members to meet business goals.
• Resolved customer complaints in professional and timely manner.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Worked cross-functionally within organization and external partners, integrators and vendors.
• After sales support and routine maintenance responsibility.
• Prepare maintenance plan and commissioning plan.
• Commissioning of various Marine equipments
• Main Switchboards, with Power management systems on MV and LV Systems
• Demonstrating Systems to Marine Class Surveyors
• Training Crew members and Operating Staff

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