Aruna Priyankara
Al Qouz,Dubai
Summary
Successful manager equipped to plan, lead and optimise operations for changing landscape. Accomplished in delivering above-expected results while streamlining operations. Ambitious to affect change and bring results in new environment. Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Passion for always improving numbers, enhancing knowledge and exceeding expectations.
Overview
9
9
years of professional experience
Work history
Bancassurance Executive
AIA Sri Lanka
Colombo, Sri Lanka
2023.10 - 2024.02
- Advised customers on financial products to suit personalised needs.
- Solved customer issues and disputes using accurate banking information and policies, maintaining loyalty and satisfaction.
- Filed and tracked insurance claims and communicated claims status to patients.
- Monitored market performance and trends to forecast service demand.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Built positive customer relationships for optimised branch loyalty.
- Observed correct procedures regarding financial and customer information to prevent breaches and data misuse.
- Helped customers complete credit card and general bill payments in-person or via online banking system.
- Educated more than 50 customers per day about remote banking tools to improve customer service and reduce burden on in-person team.
SPECIAL SALES EXECUTIVE
Dankotuwa Porcelain PLC
Dankotuwa, Sri Lanka
2023.05 - 2023.09
- Developed sales leaders to implement and execute strategic initiatives, manage key accounts and close deals
- Led high-performing sales, providing coaching and mentoring to achieve increase in team productivity
- Conducted market research and competitor analysis to identify growth opportunities
- Executed successful sales campaigns and promotions, increasing customer acquisition within targeted segment
- Trained junior staff members in proven sales strategies and techniques
- Kept detailed records of sales or other business transaction records, inputting data into company system
- Handled customer complaints following company procedure.
ERP EXECUTIVE
Dankotuwa Porcelain PLC
Dankotuwa
2021.07 - 2023.04
- Managed IT team workflows and established priorities, effectively meeting objectives
- Troubleshot system downtimes to minimize loss of corporate revenue and avoid work stoppages
- Shared relevant technical information with appropriate stakeholders to promote best practices
- Organized routine maintenance to keep computer systems performing effectively and secured against unauthorized access
- Monitored and altered departmental process flows to resolve issues and improve overall efficiency
- Consulted with technicians, users and management to assess computing needs and system requirements
- Supervised technical support team in effectively supporting system users
- Coordinated system and platform access levels for personnel.
IT IN-CHARGE
Al Maya Group LLC
Dubai
2019.03 - 2021.05
- Installing and configuring computer hardware, software, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Providing support to Data Entry Operators (JD Edwards Enterprise One ERP)
- Responding in a timely manner to service issues and requests
- Providing technical support
- Repairing and replacing equipment as necessary
- Training junior staff.
STOREKEEPER & IT SUPPORT
General Ceramics Ltd
Sharjah
2017.09 - 2018.07
ERP COORDINATOR
Dankotuwa Porcelain PLC
Dankotuwa
2016.03 - 2017.08
QUALITY ASSURANCE ASSISTANT
Dankotuwa Porcelain PLC
Dankotuwa
2015.09 - 2016.03
LABORATORY ASSISTANT
Dankotuwa Porcelain PLC
Dankotuwa
2014.10 - 2015.09
Education
Associate's degree - Commerce
Negombo Wisdom College
Sri LankaDiploma - Information and Communication Technology
IDM Nations Campus
Sri LankaHigh School Diploma - Commerce
C P M Faith School
Sri LankaSkills
- Hardware Knowledge
- Systems Monitoring
- Business and IT
- ERP Software
- MS Office Tools
- Customer Service
- Analytical Abilities
- Troubleshooting
- Promote products
- Acquire new business
- Customer relations
- Teamwork
- Trend analysis
- Financial analysis
Languages
English
Proficient (C2)
Sinhala
Proficient (C2)
Tamil
Upper intermediate
Hindi
Upper intermediate
References
References available upon request.
Timeline
Bancassurance Executive
AIA Sri Lanka
2023.10 - 2024.02
SPECIAL SALES EXECUTIVE
Dankotuwa Porcelain PLC
2023.05 - 2023.09
ERP EXECUTIVE
Dankotuwa Porcelain PLC
2021.07 - 2023.04
IT IN-CHARGE
Al Maya Group LLC
2019.03 - 2021.05
STOREKEEPER & IT SUPPORT
General Ceramics Ltd
2017.09 - 2018.07
ERP COORDINATOR
Dankotuwa Porcelain PLC
2016.03 - 2017.08
QUALITY ASSURANCE ASSISTANT
Dankotuwa Porcelain PLC
2015.09 - 2016.03
LABORATORY ASSISTANT
Dankotuwa Porcelain PLC
2014.10 - 2015.09
Associate's degree - Commerce
Negombo Wisdom College
Diploma - Information and Communication Technology
IDM Nations Campus
High School Diploma - Commerce
C P M Faith School