Hardworking and focused with professional offering excellent
communication, planning, and prioritization skills demonstrated through 3 years of performance. Skilled at operational planning, welfare of the employees working under the organization drafting reports and business correspondence. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts.
• Facilitate the deployment of new joiners to sites after completing visa medical requirements and receiving confirmation.
• Coordinate with site teams to arrange necessary training for new joiners.
• Ensure new joiners meet grooming standards before deployment.
• Assist in arranging transportation for new joiners in coordination with the transport department and approval from the deployment team.
• Identify and locate staff who are absent from their designated villages.
• Conduct spot checks to ensure staff residing in villages maintain proper grooming standards during business hours.
• Coordinate village transfers as per allocation guidelines.
• Organize transportation for ad hoc deployments related to events.
• Assist in arranging staff for hearings, and track and report missing and absent staff.
• Provide awareness to employees about reporting concerns through the Speak Up.
• Coordinate with site supervisors for internal transfers or swapping with approval from the deployment team.
• Highlight any idle employees to the appropriate personnel.
• Ensure proper coordination with the Leave Coordinator to manage vacation rejoinees and site rejoining confirmations.
• Issue new uniforms in respective villages coordination with the Training Coordinator.
• Collect old uniforms from existing employees and leavers in coordination with the Training Coordinator and Village officers.
• Coordinate village shifting and ensure the P&C and GR teams are informed about any required insurance, business unit, or payroll transfers.
• Assist employees with site allocation inquiries.
• Address all deployment concerns at designated villages and escalate if required.
• Maintain a grooming concern tracker.
• Track repeated offenders and address the issue accordingly.
• Keep records of shifting requests.
• Maintain records of allocations and deployments.
• Track and manage requests for employees on vacation, ensuring suitable replacements are assigned.
Handled 9 different types of contracts as mentioned below
1. Logix FZCO
2. FMH - Majid Al Futtaim Hypermarkets LLC
3. FMH - Alshaya International Co. L.L.C
4. FMH - Noon Fulfillment Owned by Noon AD Holdings One Person Company LLC
5. Maritime & Mercantile International LLC
6. FMH - Majid Al Futtaim Kitchen Staff
7. FMH - M H Alshaya Co LLC Dubai Branch
8. FMH - Noon Express Owned by Noon AD Holdings One Person Company LLC
9. FMH - EPPCO PROJECTS CO. (L.L.C.)
Outsourced to one of the leading banks in U.A.E- Emirates NBD as an Area supervisor and a coordinator for cleaning contract covering over all Dubai regions.
1. Ensuring high levels of customer satisfaction through excellent facility management service.
2. Majorly doing the deployment of the staff for the Dubai region, considering no shortage or absenteeism to any of the branches or core buildings (136 locations).
3. Support for achieving minor/major SLA/KPI's mentioned in the contract through monitoring and ensuring no sort of complains from the stake holders that would affect the operational flow.
4. Conduct weekly/monthly inspection of inventory assigned for the contract considering the budget assigned over the same.
5. Knowledge about the proactive reactive and PPM activities that needs to be conducted as per the client requirement for the portfolio.
6. Having prompt knowledge of the chemicals used as per the situations, trained
for BIC's certificate (British Institute of cleaning science).
7. Assisting the team in conducting deep cleaning and carpet shampooing if required and requested.
8. Daily basis communication with the stakeholders and conducting CSAT - Customer satisfaction to get the idea over the service provided.
9. Having one to one with the staff if there any discrepancies regarding the salary
or any issue at the site and making sure to resolve it with the minimum time span.
10. Well versed with Microsoft Office 360.
Outsourced to one of the leading automobiles companies as a Office boy- Galadari L.L.C and Support to one of the best newspaper publisher in U.A.E as a Team leader for cleaning department- Khaleej Times.
1. All the automobiles report or filing that are necessary to be recorded as confidential for the audit process is to be handed with proper care.
2. Cleaning checklist to be supervised and accordingly instruct the team that use
to provide the service to both Khaleej times and Galadari at the same time.
3. Reactive calls regarding the cleaning team to be handled and rectify with the
minimum time
4. Inventory check and inspection on weekly basis and use to raise SRF for the required chemicals for the ground team.
5. Use to help any client coming for board meeting even the employees present in the office in any way possible.