Arunkumar Gopalakrishnan
Sharjah,UAE
Summary
Dedicated Supervisor with track record of success ensuring productivity within demanding service environment. Effective team leader effective at meeting deadlines and ensuring highest standards of organization. Implements methodical and thorough approach to leadership.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Team Leader Supervisor
AXIOM TELECOM
SHARJAH, UAE
07.2007 - Current
- Provided personalised, knowledgeable services to drive customer satisfaction, increasing account retention against targets
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
- Managed staff rotas, planning workloads effectively and strategically
- Priced and displayed items clearly and correctly, enabling ease of retrieval for customers
- Held daily meetings to ensure consistent communication and team motivation towards productivity and performance goals
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient tosk delivery
- Monitored daily and weekly KPIs, implementing improvement strategies as needed to maintain on-track status
- Increased team productivity through effective staff planning, coordination and task delegation
- Identified operational problems and proposed solutions to management, improving service efficiency.
Service Engineer
SCHEIBYE TRADING MIDDLE ESAT - DENMARK BASED CO: FZCO, Education
SHARJAH, UAE
04.2005 - 06.2007
- Submitted detailed productivity and fault reports to support service
- Quality Control
- Installed replacement parts and components within target timescales to minimise service delays
- Soldered and adjoined key components, employing strict attention to detail to minimise errors
- Resolved and troubleshot large, complex issues escalated by junior engineers.
Service Engineer
IDEA TELECOM
Kerala, India
09.2001 - 04.2004
- Coached and mentored new team members to provide good productivity.
- Maximized profitability, promoting services at relevant sections, workshops and meetings
- Submitted detailed productivity and fault reports to support service
- Quality Control
- Installed replacement parts and components within target timescales to minimise service delays
- Maintained, managed and updated databases frequently
- Liaised with customer support to facilitate service updates, maintaining
Education
Diploma of Higher Education - Electronics and Communication Engineering
KVGP Technical board Bangalore
IndiaDiploma of Higher Education - Computer operator and programming assistant
NCVT - Computer certification
IndiaDiploma of Higher Education - AUTO CAD
Universal Technologies
IndiaDIPLOMA - Mobile phone service Technology
Global Institute
IndiaSkills
- Technical and diagnostic support
- Excel expertise
- Inventory oversight
- Operations management
- Customer service
- Team supervision
Languages
English
Fluent
Hindi
Fluent
Malayalam
Native
Tamil
Intermediate
Accomplishments
- Supervised branch service team of fifteen staff members and six collection staffs.
- Resolved product issue through consumer testing.
- Documented and resolved technical and customer issues.
Certification
• Employee of the month , Service city Nokia L3 repair factory (Axiom Telecom) - Dubai UAE
• Certified - Advanced technical training certification - Nokia - Huawei • Certified - ESD Training.
Additional Information
PASSPORT NUMBER - T8292296
PLACE OF ISSUE - DUBAI
DATE OF ISSUE - 25/0/2019
DATE OF EXPIRY - 24/08/2029
Timeline
Team Leader Supervisor
AXIOM TELECOM
07.2007 - Current
Service Engineer
SCHEIBYE TRADING MIDDLE ESAT - DENMARK BASED CO: FZCO, Education
04.2005 - 06.2007
Service Engineer
IDEA TELECOM
09.2001 - 04.2004
Diploma of Higher Education - Electronics and Communication Engineering
KVGP Technical board Bangalore
Diploma of Higher Education - Computer operator and programming assistant
NCVT - Computer certification
Diploma of Higher Education - AUTO CAD
Universal Technologies
DIPLOMA - Mobile phone service Technology
Global Institute
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