Arun K

• Resolved diverse range of technical issues across multiple systems and applications for end-users across various time zones.
• Provided IT support to non-technical internal users through desk side support services.
• Resolved system, hardware and telephone issues, improving efficiency among departments.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
• Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
• Wrote and reviewed tickets to request maintenance to various types of equipment.
• Maintenance of Windows Server.
• Configuration & Maintaining Active Directory - User
  creation, permission settings, drive access permissions etc..
• Configuring the backup & recovery plans for the servers.
• Monitoring and maintaining computer systems and networks.
  Providing on-site, remote or telephonic support to the users and clients.
• Configuring, Installing & Supporting of client desktops, laptops & printers.
• Installation, Maintenance & servicing of the network devices.
• Configuration & Support for ERP software.

• Maintenance of Windows Server
• Configuration & Maintaining Active Directory - User creation, permission settings, drive access permissions etc.…
• Configuring the backup & recovery plans for the servers
• Applying patches, updates and Anti-Virus updating on the servers & systems
• Monitoring and maintaining computer systems and networks
• Providing on-site, remote or telephonic support to users and clients
• Provide basic training to users on operational activities
• Automatic mapping of Server folders to the user, as per the requirements
• Purchasing, configuring, Installing & Supporting of client desktops, laptops & printers
• Maintaining necessary inventory and spares
• Supporting roll-out of new applications
• Configuring MS-Office Applications including Outlook
• Configure, assemble & maintain Desktops, laptops, printers, scanner etc..
• Installation, Maintenance & servicing of the network devices
• Configuration & Support for Oracle ERP software.

Projects

1. Midfield Terminal Building airport project (MTB) in Abu-Dhabi

2. Marsa Al Seef Project in Dubai creek

3. Qatar National Museum – Qatar

4. College of Media and Communication - Qatar

5. Support for all other project from Head Office

Major Responsibilities

• Installation & Maintenance of Windows Server 2008 & 2012
• Configuration & Maintaining
• Active Directory - User creation, permission settings, drive access permissions etc.…
• Configuring DHCP & DNS
• Configuration, Monitoring & Management of the Firewall (Fortinet & Cyberoam)
• Preparation & updation of the firewall policies as per the corporate & internal policies
• Generate data & graphs of the usage patterns from firewall and circulate to the management as per the schedule
• Configuring the backup & recovery plans for the servers, using “Arc serve” and LTO-5 tape-loader
• Ensure the plans & schedules are followed religiously
• Experience in doing Fiber splicing
• Applying patches, updates and Anti-Virus updation on the servers & systems
• Monitoring and maintaining computer systems and networks
• Providing on-site, remote or telephonic support to the users and clients
• Maintaining call logs and responding within agreed time limits to call-outs
• Provide basic training to the users on operational activities
• Automatic mapping of the Server folders to the user, as per the requirements (using logon scripts)
• Purchasing, configuring, Installing & Supporting of client desktops, laptops & printers
• Maintaining necessary inventory and spares
• Supporting the roll-out of new applications
• Preparing procedural documentation and relevant reports
• Configuring MS-Office Applications including Outlook
• Configure, assemble & maintain Desktops, laptops, printers, scanner etc..
• Installation, Maintenance & servicing of the network devices
• Configuration & Support for Build Smart software in Procurement module
• Basic understanding on Inventory management.