Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Arunraj PR

Sharjah

Summary

Dynamic IT Technician with 6 years of experience in system installation, hardware troubleshooting, and network setup. Proven expertise at Al Dolphin Computers in delivering top-notch technical support and enhancing customer satisfaction. Holds a diploma in Electronics, with a strong foundation in IT infrastructure, incident tracking, and problem-solving. Committed to continuous learning and delivering results in fast-paced environments

Overview

10
10
years of professional experience

Work History

IT Technician

Al Dolphin Computers
Sharjah
07.2019 - Current
  • Installed new systems and components according to service orders and manufacturer instructions.
  • Removed malfunctioning components and replaced with new or refurbished parts.
  • Repaired broken laptop components such as motherboards, LCDs and keyboards.
  • Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
  • Assisted customers in setting up wireless networks for their laptops.
  • Performed system diagnostics to identify problems with laptops.
  • Resolved compatibility issues between different versions of operating systems installed on a single machine.

IT Support Technician

Qubefix
Kollam
10.2017 - 12.2018
  • Coordinated with other departments such as IT support or logistics regarding customer orders.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Provided technical support to end-users on a variety of computer software and hardware issues.
  • Installed and repaired distribution racks and cables.
  • Troubleshooted and repaired faulty computer hardware components.

Management Trainee

SFO Technologies
Kochi
06.2016 - 06.2017
  • Operated a variety of machinery and tools safely and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Completed day-to-day duties accurately and efficiently.
  • Operated equipment and machinery according to safety guidelines.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Service Technician

IFB Industries LTD
Kochi
06.2015 - 06.2016
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed routine maintenance and repair.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Diploma In Electronics - Electronics And Telecommunications

Amet Technical Collage
Adoor
06-2015

Skills

  • System Installation and Configuration
  • Hardware and Software Troubleshooting
  • Network setup
  • Customer support
  • Problem solving
  • Continuous learning
  • DHCP/DNS ethernet and firewall proficient
  • Incident tracking
  • Antivirus software
  • MS office proficiency
  • Active Directory and User Account Management
  • VPN solutions
  • IT Asset Management
  • Operating systems: Windows, Linux, and macOS

Languages

Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2

Timeline

IT Technician

Al Dolphin Computers
07.2019 - Current

IT Support Technician

Qubefix
10.2017 - 12.2018

Management Trainee

SFO Technologies
06.2016 - 06.2017

Service Technician

IFB Industries LTD
06.2015 - 06.2016

Diploma In Electronics - Electronics And Telecommunications

Amet Technical Collage

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