Summary
Overview
Work history
Education
Skills
Languages
Custom
Personal Information
Affiliations
Timeline
Generic
ARUNSIBI ANAVARATHAN

ARUNSIBI ANAVARATHAN

Dubai,UAE

Summary

Accomplished professional with extensive experience in the automobile industry, specializing in CRM systems and technical support. Proven track record in safety management and customer service, with strong leadership skills that enhance process optimization and manufacturing efficiency. Committed to driving continuous improvement and achieving operational excellence.

Overview

19
19
years of professional experience

Work history

SERVICE COORDINTOR

CARS24
Dubai, UAE
09.2024 - 09.2025
  • Supported achievement of business targets and Key Performance Indicators through active team engagement.
  • Proactively monitored service operations, addressing issues before escalation.
  • Optimised vehicle allocations for improved workshop flow and enhanced customer delivery experience.
  • Ensured accurate and timely processing of payment entries with follow-up on deposits.
  • Checked adherence to Standard Operating Procedures at all operational points.
  • Standardised N+1 invoicing practices without exceptions across all departments.
  • Enhanced workflow efficiency through fostering collaboration among team members.
  • Acted as primary liaison for client inquiries, maintaining clear communication.

CRM MANAGAER

Akan Agencies, Royal Enfield
Tamil Nadu, INDIA
05.2020 - 10.2023
  • Resolved customer complaints effectively while maintaining a positive service process and closing tickets on provided TAT.
  • Managed root cause analysis and developed corrective action plans to enhance service quality.
  • Improved JC conversion rate through strategic initiatives and targeted campaigns.
  • Established parameters for oil, parts, and labor to drive profitable business improvements.
  • Coordinated processes from vehicle intake to delivery, ensuring timely turnaround in each stage.
  • Organized and updated data in Microsoft Dynamics 365 to streamline client support.
  • Handled customer service communications via team calls and emails efficiently.

PRODUCTION ENGINEER

DSC
Pune, INDIA
02.2017 - 02.2019
  • Planned daily processes and scheduled tools to meet specific requirements.
  • Enhanced production by reducing process time cycles.
  • Ensured adherence to all production SOPs.
  • Implemented SPC methods to avoid process variations.
  • Applied lean manufacturing principles for cost reduction and error-proofing.
  • Managed resources efficiently to minimize wastage.
  • Arranged equipment for all PM/CM activities.
  • Provided periodic training to all team members, ensuring workplace safety.

WAFER FAB SPECIALIST

Micron Semiconductor Asia Pte Ltd
Singapore, SINGAPORE
07.2008 - 07.2012


  • Updated and maintained work-stream functions, including product creation, routing, and attribute tables.
  • Supervised and trained up to 15 staff members as bay leader to achieve daily production targets.
  • Assigned schedules, breaks, WIP allocation, maintenance tasks, time studies, cycle time enhancement and peer training in leadership role.
  • Enhanced equipment utilization rate through targeted strategies.
  • Monitored process capability index (CPK) for continuous improvement initiatives and KPI Achievements.
  • Managed recipe standardization and tool qualification alongside liaison with device team for trials.

CNC PROGRAMER

Audroit Automation
Coimbatore, INDIA
05.2006 - 09.2007
  • Executed CNC programming and troubleshooting to enhance operational efficiency.
  • Reduced setting time, minimising downtime and optimising productivity.
  • Managed calibration and maintenance of various metrology instruments.
  • Demonstrated hands-on expertise in CNC and SPM machines for coordinate correction.
  • Diminished customer complaints, rework, and scrap through precise quality control measures.
  • Implemented 5S methodologies, QMS, and JIT management to streamline processes.

Education

Master certificate - Automation And Process control

Central Tool Room & Training Centre (CTTC)
Bhubaneswar/INDIA
/2016 - /2016

B-Tech - Mechatronics

Bharath University
Chennai/INDIA
/2013 - /2015

Generic Manufacturing Skills - Electronics Industries Training

Workforce Skills Qualification (WSQ)
Singapore
/2010 - /2010

Diploma - Mechanical

Seethai Ammal polytechnic
Madurai/INDIA
/2003 - /2005

Skills

  • Automobile expertise
  • CRM proficiency
  • Technical support
  • Safety management
  • Customer focus
  • Leadership skills
  • Manufacturing processes
  • Process optimization

Languages

English
Fluent
Malayalam
Fluent
Tamil
Fluent
Hindi
Intermediate

Custom

Driving license (India)

Personal Information

  • Date of birth: 09/21/85
  • Nationality: Indian
  • Visa status: Work Visa

Affiliations

  • Riding, Travel , photography, Badminton

Timeline

SERVICE COORDINTOR

CARS24
09.2024 - 09.2025

CRM MANAGAER

Akan Agencies, Royal Enfield
05.2020 - 10.2023

PRODUCTION ENGINEER

DSC
02.2017 - 02.2019

WAFER FAB SPECIALIST

Micron Semiconductor Asia Pte Ltd
07.2008 - 07.2012

CNC PROGRAMER

Audroit Automation
05.2006 - 09.2007

Master certificate - Automation And Process control

Central Tool Room & Training Centre (CTTC)
/2016 - /2016

B-Tech - Mechatronics

Bharath University
/2013 - /2015

Generic Manufacturing Skills - Electronics Industries Training

Workforce Skills Qualification (WSQ)
/2010 - /2010

Diploma - Mechanical

Seethai Ammal polytechnic
/2003 - /2005

Similar Profiles

Create profile
ARUNSIBI ANAVARATHAN