Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Arunthati Nair

Arunthati Nair

Technical Support Engineer
Dubai

Summary

Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.

Overview

5
5
years of professional experience
3
3
years of post-secondary education
4
4
Languages

Work History

Technical Support Engineer

Zoho Corporation
chennai
01.2023 - Current
  • Served as primary point of contact for support relating to owned solutions and products.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Updated and maintained current customer support database.
  • Communicated with stakeholders to share critical technical information and deliver project updates.

Senior Customer Service Associate

Dhl Logistics Pvt Ltd
Chennai
02.2019 - 12.2022
  • Checked status of orders and back-ordered products to coordinate efficient shipments.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

High School Diploma -

Vani Vidiyalaiya
Mumbai
04.2001 -

Bachelor of Commerce - Commerce

Sies College of Commerce And Economics
Mumbai
01.2021 - Current

Skills

Performance Optimization

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Interests

Travelling

Timeline

Technical Support Engineer

Zoho Corporation
01.2023 - Current

Bachelor of Commerce - Commerce

Sies College of Commerce And Economics
01.2021 - Current

Senior Customer Service Associate

Dhl Logistics Pvt Ltd
02.2019 - 12.2022

High School Diploma -

Vani Vidiyalaiya
04.2001 -

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Arunthati NairTechnical Support Engineer