ARVIND RAWAT
Dubai
Summary
Ambitious Restaurant manger with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
Mara Lounge And Restaurant
Dubai, United Arab Emirates
11.2019 - Current
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Correctly calculated inventory and ordered appropriate supplies.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed and motivated employees to be productive and engaged in work.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Supervisor
Al Essa International Group
Kuwait
01.2016 - 08.2019
- Enhanced team performance with regular evaluations and constructive feedback.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Served consistent portions following recipes and control standards.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Collaborated with kitchen staff to develop new menu items that boosted sales revenue.
- Learned and adapted quickly to new technology and software applications.
- Delivered services to customer locations within specific timeframes.
Team Member
Taj Group Of Hotels
Hyderabad
09.2012 - 01.2015
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Cultivated warm relationships with regular customers.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
BBA - Hotel Management
Kukreja Institute of Hotel Management & Catering
Dehradun07.2012
Internship Training -
Park Plaza
Jodhpur11.2011
12th -
Government Inter Collage
Paithani05.2009
10th -
Government Inter Collage Paithani
Paithani05.2006
Skills
- Inventory Management
- Customer Service
- Shift Management
- Scheduling Coordination
- Trained in performance and wage reviews
- Coaching and Mentoring
- Workflow Planning
- Staff Management
- Supply Ordering and Management
- Relationship Building
- Quality Control
- Recruitment and hiring
- Cost Control
- Operations Management
- Payroll Administration
- Customer Retention
- Upselling strategies
- Quality Assurance
- Purchasing
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
Languages
English, Hindi
Roles And Responsibilities
- Recruiting, training and supervising staff
- Agreeing and managing budgets
- Planning menus
- Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
- Ensure all employees are working within outlined operating standards.
- Overseeing stock levels
- Ordering supplies
- Producing staff rotas
- Handling customer enquiries and complaints
- Taking reservations
- Greeting and advising customers
- Take ownership of budgets and cost control methods to minimize expenses.
- Report on financial performance, inventory, and personnel.
- Preparing and presenting staffing/sales reports.
- Keeping statistical and financial records.
- Process payroll and maintain all relevant records.
- Assessing and improving profitability.
- Setting targets.
- Handling administration and paperwork.
- Liaising with customers, employees, suppliers, licensing authorities and sales representatives.
- Making improvements to the running of the business and developing the restaurant.
- Monthly reports.
Personal Information
- Date of Birth: 07/24/91
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
Listening to Music & Playing cricket & Travelling.
Timeline
Restaurant Manager
Mara Lounge And Restaurant
11.2019 - Current
Supervisor
Al Essa International Group
01.2016 - 08.2019
Team Member
Taj Group Of Hotels
09.2012 - 01.2015
BBA - Hotel Management
Kukreja Institute of Hotel Management & Catering
Internship Training -
Park Plaza
12th -
Government Inter Collage
10th -
Government Inter Collage Paithani