Arvind Sharma
Banker
Dubai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service Manager (Remittances)
ICICI Bank
Dubai
2018.10 - Current
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
Senior Customer Service Executive
Hi- Power Support Center
Bangalore
2017.03 - 2017.11
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Evaluated interactions between associates and customers to assess personnel performance.
Customer Service Representative
Citi Bank
Bangalore
2013.10 - 2014.09
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
Junior Accountant
Modrina Auto Enterprise
Shillong
2010.09 - 2013.08
- Prepared journal entries and entered into system using Software.
- Assisted with preparation of monthly financial statements.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Collaborated with internal and external stakeholders to maintain financial accuracy and compliance.
Education
Bachelors Of Commerce - Banking And Financial Support Services
North Eastern Hill University
Shillong 2007.06 - 2010.07
Science, Technology, And Society
Meghalaya School Board
Shillong 2005.05 - 2006.06
Skills
Customer service specialist
Efficient customer service expert
Strong team player
Deadline-oriented
Excellent verbal communication skills
Excellent computer skills
Exceptional oral communication skills
Strong in MS Access and Excel
MS Word
Composure under high pressure
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Manager (Remittances)
ICICI Bank
2018.10 - Current
Senior Customer Service Executive
Hi- Power Support Center
2017.03 - 2017.11
Customer Service Representative
Citi Bank
2013.10 - 2014.09
Junior Accountant
Modrina Auto Enterprise
2010.09 - 2013.08
Bachelors Of Commerce - Banking And Financial Support Services
North Eastern Hill University
2007.06 - 2010.07
Science, Technology, And Society
Meghalaya School Board
2005.05 - 2006.06